Re: Circle passcode and remote access - Orbi RBR50

SA2003 · ‎2023-01-20

Dear team,

Haveing issues in getting the Circle passcode, unable to use the remote access to control the Circle from outside home and not receiving any notification of new devices joining my home network or any network outages.
When I tried to get passcode text to me it’s also not received.

FURRYe38 · ‎2023-01-24

https://community.netgear.com/t5/Circle-Smart-Parental-Controls/Circle-Pass-Code-Help-and-Informatio...

My Setup | ISP SparkLight | Internet Cable 1000↓/50↑ CAX80 Modem Mode | Wifi Router MK83+ (Router Mode) | and RBK853 (Router Mode) | Switches NG GS105/8, GS308v3, GS110MX and XS505M | Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: MK63, MR6150, R7000, R7800, R7960P, R8000, R8500, R9000, RAXE500, RAX50, XR450, XR1000, EX7500/EX7700

SA2003 · ‎2023-01-24

Thanks for the reply .. I can see the passcode now however the remote access issue still exist, is there away to fix it.

FURRYe38 · ‎2023-01-24

You'll need to submit a bug report:

https://community.netgear.com/t5/Orbi-App/How-to-report-a-bug-on-the-Orbi-App/td-p/2140980/jump-to/f...

Or make contact with NG support:

https://my.netgear.com/support/contact.aspx
https://www.netgear.com/about/contact-us/

My Setup | ISP SparkLight | Internet Cable 1000↓/50↑ CAX80 Modem Mode | Wifi Router MK83+ (Router Mode) | and RBK853 (Router Mode) | Switches NG GS105/8, GS308v3, GS110MX and XS505M | Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: MK63, MR6150, R7000, R7800, R7960P, R8000, R8500, R9000, RAXE500, RAX50, XR450, XR1000, EX7500/EX7700