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Re: Circle passcode and remote access - Orbi RBR50

SA2003
Aspirant

Circle passcode and remote access - Orbi RBR50

Dear team,

Haveing issues in getting the Circle passcode, unable to use the remote access to control the Circle from outside home and not receiving any notification of new devices joining my home network or any network outages.
When I tried to get passcode text to me it’s also not received.
Message 1 of 4
FURRYe38
Guru

Re: Circle passcode and remote access - Orbi RBR50

https://community.netgear.com/t5/Circle-Smart-Parental-Controls/Circle-Pass-Code-Help-and-Informatio...

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CAX80 Modem Mode |  Wifi Router MK83+ (Router Mode) | and RBK853 (Router Mode) | Switches NG GS105/8, GS308v3, GS110MX and XS505M | Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: MK63, MR6150, R7000, R7800, R7960P, R8000, R8500, R9000, RAXE500, RAX50, XR450, XR1000, EX7500/EX7700

Message 2 of 4
SA2003
Aspirant

Re: Circle passcode and remote access - Orbi RBR50

Thanks for the reply .. I can see the passcode now however the remote access issue still exist, is there away to fix it.
Message 3 of 4
FURRYe38
Guru

Re: Circle passcode and remote access - Orbi RBR50

You'll need to submit a bug report:

https://community.netgear.com/t5/Orbi-App/How-to-report-a-bug-on-the-Orbi-App/td-p/2140980/jump-to/f...

 

Or make contact with NG support:

https://my.netgear.com/support/contact.aspx
https://www.netgear.com/about/contact-us/

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CAX80 Modem Mode |  Wifi Router MK83+ (Router Mode) | and RBK853 (Router Mode) | Switches NG GS105/8, GS308v3, GS110MX and XS505M | Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: MK63, MR6150, R7000, R7800, R7960P, R8000, R8500, R9000, RAXE500, RAX50, XR450, XR1000, EX7500/EX7700

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