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Circle passcode not received on text

I am not getting the passcode via text on my phone to manage my existing circle on my netgear r8000 after switching phones despite selecting that I am the only admin.
Model: R8000|Nighthawk X6 AC3200 Smart WIFI Router
Message 1 of 9
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NETGEAR Moderator

Re: Circle passcode not received on text

Hi @Himanshunagpal, I have sent you a message. Please check your inbox.

 

Dexter

Message 2 of 9
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Aspirant

Re: Circle passcode not received on text

I have the same problen I have a new mobile phone and I am not recieving the text to access the app I am the only admin. I let my subscription lapse thinking I could then reset everything this did not work please can someone contact me to reset my passcode once I can access the app I will restart my subscription. thanks

Model: RBR50|Orbi AC3000 Tri-band WiFi Router
Message 3 of 9
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NETGEAR Moderator

Re: Circle passcode not received on text

Hello AdrianNoble, 

 

I will need the following info so that I can validate and retrieve the passcode from our system. Please send me the information in a private message.

 

Name:

Email:

Model Number:

Serial Number: 

 

Thanks,

Christian

Message 4 of 9
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Aspirant

Re: Circle passcode not received on text

I get the text but it says "Check the code and try again". Tried reinstalling the app, rebooting the router and turning off/on circle on the router.

Model: RBR20|Orbi AC2200 Tri-band WiFi Router
Message 5 of 9
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Aspirant

Re: Circle passcode not received on text

Same issue. Not receiving text sms messages

Model: RBR50|Orbi AC3000 Tri-band WiFi Router
Message 6 of 9
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Aspirant

Re: Circle passcode not received on text

I can not get my passcode either how did you do it?
Model: RBR50|Orbi AC3000 Tri-band WiFi Router
Message 7 of 9
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NETGEAR Moderator

Re: Circle passcode not received on text

Hello,

 

If you're experiencing issues with your Circle passcode, please check out the article below. 

 

https://support.meetcircle.com/hc/en-us/articles/115001381172-Troubleshooting-common-issues-with-pas...

 

Christian 

Message 8 of 9
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Aspirant

Re: Circle passcode not received on text

None of that helps. As I said previously, I have been through those procedures. Can we try again with different advice please?
Thank you.
Model: RBR50|Orbi AC3000 Tri-band WiFi Router
Message 9 of 9