Re: Circle passcode not working


Circle passcode not working

Hi all


I had Circle working well a while back on my Orbi. I disabled it due to some connectivity concerns I was troubleshooting but I'd like to get it set up and working again. Unfortunately, I can't get the app connected to configure it. The app shows that it found Circle on the network, and I confirmed it's enabled in the Orbi app and on the router webpage. In the app, I choose "Manage Cicle" and enter the code I'd expect to work, but it doesn't. So I choose "I'm the only Circl Admin" and it texts me a code (the same one every time). That code does not work, either. 


I have tried uninstalling and reinstalling the app on my phone.


I'd be grateful for any assistance.


Model: RBR50|Orbi AC3000 Tri-band WiFi Router
Message 1 of 3

Re: Circle passcode not working

Hi @TroutChaser,


What FW version is your RBR50 on? Try updating to FW then try again. 


If FW doesnt work, try an older FW that does not support SPC like FW 


Hope this helps.

Message 2 of 3

Re: Circle passcode not working

Hi and thanks for the feedback.


Looks like I'm already on so I'll see about updating this evening to 2.7x and try again.



Message 3 of 3
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