Circle passcode won't reset, no SMS delivered

[chrisd0729]

Circle passcode won't reset, no SMS delivered RBR50
I accidentially turned on Circle in parental controls and trying to disable it. I'm clicking "send me sms" and I never receive the text. How can I turn off Circle on my router? I try disabling through the Orbi app however, it won't let me disable through the app. When I try logging onto Orbi admin, I get a page saying "this device is paused".

Model: RBR50|Orbi AC3000 Tri-band WiFi Router

[dad_sri]

I had set the bed time in-correctly and tried changing it to the rigjht time and it wouldn't work. I tried disabling Parental Controls & reenabling still no luck. Finally Deleted the app and when trying to manage the devide it is asking for a passcode. Since  old app was deleted asked for SMS text but is not working.

[thonn]

I am having the same probleam.  SMS text will not work. Can someone assist to get Circle back up again?

[FURRYe38]

Make contact with a forum moderator.

@Christian_R 

[Christian_R]

Hello thonn, 

I will need the following info so that I can validate and retrieve the passcode from our system. Please send me the requested info in a private message.

Name:

Email:

Model Number:

Serial Number: 

Thanks,

Christian