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Re: Circle "Something Went Wrong" on new RBR50 install

6ftoompa
Aspirant

Circle "Something Went Wrong" on new RBR50 install

Got my new RBR50 Router and Satellite set up and running with no issue.

 

Got to the part about installing Circle and hit a snag:

  • Installed the Cirlce App (1st Gen) on iPhone
  • Got the "Your router is compatible!" msg on the app
  • Hit Enable Circle on the app
  • Netgear router login screen appears
  • Router login seems to work as it kicks you back to the Circle app.
  • Cirlce app = Something Went Wrong. Please try again to enable Circle.

I've deleted and reinstalled the Circle app.

Router firmware is up to date: V2.7.0.70

Drank lots of coffee.

Read all the threads—again.

Repeated the above process.

Cried a little.

Posted here.

 

Any help is appreciated!

Robot Happy

 

 

 

 

Model: RBR50|Orbi AC3000 Tri-band WiFi Router
Message 1 of 16
FURRYe38
Guru

Re: Circle "Something Went Wrong" on new RBR50 install

Please post about this in the Circle app forum:
https://community.netgear.com/t5/Circle-Smart-Parental-Controls/bd-p/en-home-circle
Good Luck

My Setup (Cable 1Gbps/50Mbps)>CAX80 v2.1.2.1(LAG Disabled)> RBK953(v6.0.3.68) & XR450(v130)
Additional NG HW: C7800/CM1100/CM1200CM2000, Orbi CBK40, CBR750, RBK853 v4.6.3.16(AP) & RBK752 v4.6.5.14, RBK50(v22), SXR30(v110), R7000(v34), R7800(v84), R7960P(v82), EX7500/EX7700, and WNHDE111
Message 2 of 16
Blanca_O
NETGEAR Moderator

Re: Circle "Something Went Wrong" on new RBR50 install

Hi @6ftoompa

 

Welcome to NETGEAR Community!

 

Firmware version 2.7.0.70 introduces NETEGAR Smart Parental Controls (SPC). This allows you to monitor your kids' online activity across their connected devices. 

 

Here's a reference of how to set it up: 

How do I set up and install NETGEAR Smart Parental Controls?

 

If you want to use Circlev1, you may need to downgrade the firmware to a lower version. If you have Circlev1 enabled, you can continue to use it even if the router upgrades to firmware v2.7.0.70 or higher. 

 

Regards,
Blanca
Community Team

Message 3 of 16
6ftoompa
Aspirant

Re: Circle "Something Went Wrong" on new RBR50 install

Thanks @Blanca_O!

 

So are you saying that SPC replaces Circle in Firmware version 2.7.0.70?

 

I don't have a subscription to Circle, so I can roll with SPC instead.

 

Thanks again!

Message 4 of 16
Blanca_O
NETGEAR Moderator

Re: Circle "Something Went Wrong" on new RBR50 install

Hi @6ftoompa

 

Thank you for your interest. You can still use Circlev1 provided that you have enabled it prior to firmware v2.7.0.70. 

 

Should you need help setting up NETGEAR Smart Parental Controls, please let us know. 

 

For more information: 

Regards,
Blanca
Community Team

Message 5 of 16
Mstrbig
Master

Re: Circle "Something Went Wrong" on new RBR50 install

@Blanca_O 

Will this also be available for the RBK53 V1 systems (RBR50 and RBS50)?

Orbi RBK53 System/RBR50/RBS50/RBS50. + Orbi Voice RBS40V
RBK753 system/RBR750/RBS750/RBS750 + RBK853 System/RBR850/RBS850/RBS850
SXK80 — Orbi Pro AX6000 WiFi 6 Tri-Band WiFi System
There's always a logical answer, if you have all the facts!
Message 6 of 16
Daniel-UK
Apprentice

Re: Circle "Something Went Wrong" on new RBR50 install

@Blanca_O 

 

so basically the NEW Smart Parental control have much LESS than what Circle v1 was offering?!? 

 

In summary

- you pay a lot for RBK53 (this is the first mistake we made in the first instance)

- NG keep trying to sell you Armour to have security features (i.e. you have to pay to have a decent protection)

- NG provided free Circle v1 Parental Control functionalities... BUT with firmware 2.7.0.70 if you haven't subscribed before you don't even get them anymore and only the even more limited ones provided https://kb.netgear.com/000062103/What-are-the-features-of-NETGEAR-Smart-Parental-Controls-and-Smart-...

 ==> to have decent Parent Control you have to pay extra :-(

Message 7 of 16
pengwn
Tutor

Re: Circle "Something Went Wrong" on new RBR50 install

As Circle kept disabling without me doing it, the firmware was complete with it not enabled.  How do I downgrade and enable it so that the circle filtering and monitoring that was available for free before is available again? 

Message 8 of 16
Fargojay
Aspirant

Re: Circle "Something Went Wrong" on new RBR50 install

I have the exact same issue.

RBR50 updated firmware with inability to reconnect Circle.

Were you able to get it fixed?
Model: RBR50|Orbi AC3000 Tri-band WiFi Router
Message 9 of 16
sundavi
Aspirant

Re: Circle "Something Went Wrong" on new RBR50 install

I am joining the complaining bandwagon. I had to reset my router, and had paid for 1 year Circle membership. Now, when I try to connect Circle to Orbi, I get the "something went wrong" message.

 

I have several profiles set up in Circle -- and its already paid till next year. I dont want to sign up for NG's new software. Do I have NO options?

 

This was before I updgraded the firmware as well. I thought upgrading the firmware would fix it -- I am reading it wont. Please help !!

 

I prefer to keep the Circle 1st gen.

 

THanks

Model: RBR50|Orbi AC3000 Tri-band WiFi Router
Message 10 of 16
Beagan
Aspirant

Re: Circle "Something Went Wrong" on new RBR50 install

Were you able to get this resolved?  I'm having the same problem.

 

Thanks,

Model: RBR50|Orbi AC3000 Tri-band WiFi Router
Message 11 of 16
Beagan
Aspirant

Re: Circle "Something Went Wrong" on new RBR50 install

Blanca,

 

How do I enable CircleRev1 so that it still works?

Message 12 of 16
Stevenb711
Aspirant

Re: Circle "Something Went Wrong" on new RBR50 install

I’m in the same boat as well. Already paid for circle, my orbi upgraded after a reset today, no more circle. This is pretty ridiculous
Message 13 of 16
jaywalk03
Aspirant

Re: Circle "Something Went Wrong" on new RBR50 install

Hope there is a resolution for this.  The control that Circle gives is very detailed and just what a parent needs.  The parental controls on the Orbi are just not as detailed and leaves a lot of open holes.  My orbi died and I upgraded to the RBK50, and it clearly says Circle compatible on the box.  Now I try running the app and I get to the point of "something went wrong".  I have contacted NETGEAR and I got no where with them, execpt ran around in circles and then disconnected.  Pretty disapointed to have invested this much into the RBK50 to have the one feature I need not functional.

Message 14 of 16
FURRYe38
Guru

Re: Circle "Something Went Wrong" on new RBR50 install

Is parental controls enabled on the RBR? 

What firmware version are you using currently? 

In recent versions of FW, parental controls is now located under Basic Tab menu list on the left. 

https://community.netgear.com/t5/Circle-Smart-Parental-Controls/Missing-parental-controls-on-firmwar...

My Setup (Cable 1Gbps/50Mbps)>CAX80 v2.1.2.1(LAG Disabled)> RBK953(v6.0.3.68) & XR450(v130)
Additional NG HW: C7800/CM1100/CM1200CM2000, Orbi CBK40, CBR750, RBK853 v4.6.3.16(AP) & RBK752 v4.6.5.14, RBK50(v22), SXR30(v110), R7000(v34), R7800(v84), R7960P(v82), EX7500/EX7700, and WNHDE111
Message 15 of 16
ezemoney
Aspirant

Re: Circle "Something Went Wrong" on new RBR50 install

just to make sure there are no illusions. Netgear’s parental control software is horrible. Its not even close to what circle can do. Please bring circle back! I had to reboot my router and circle never came back. I would have never installed that upgrade knowing I would lose Circle. Does anyone know how to downgrade the router?

Now I will have to invest more money in a circle device because Netgear parental control is garbage. My 13 year old bypassed it on his first try. Its ridiculous.

 

Please help!

Message 16 of 16
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