Orbi WiFi 7 RBE973
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Circle "passcode" reset

DMW21
Aspirant

Circle "passcode" reset

I can't get into Disney circle app.  The app keeps asking for a passcode.  I tried rebooting router, phone, used a different phone but haven't had any luck.  Any idea how to get into the Disney Circle app if they never send the passcode via SMS ?

Model: RBR20|Orbi AC2200 Tri-band WiFi Router
Message 1 of 10

Accepted Solutions
ChrisJC
Tutor

Re: Circle "passcode" reset

I have the same problem and already sent you a private message. When can I expect the code?

View solution in original post

Message 3 of 10

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Christian_R
NETGEAR Employee Retired

Re: Circle "passcode" reset

Hello, 

 

I will need the following info so that I can validate and retrieve the passcode from our system. Please send me the requested info in a private message.

 

Name:

Email:

Model Number:

Serial Number: 

 

Thanks,

Christian

Message 2 of 10
ChrisJC
Tutor

Re: Circle "passcode" reset

I have the same problem and already sent you a private message. When can I expect the code?

Message 3 of 10
DMW21
Aspirant

Re: Circle "passcode" reset

Disney Circle support already solved my issue. Thanks
Message 4 of 10
ChrisJC
Tutor

Re: Circle "passcode" reset

So, Christian didn't provide you with the code? How did you reach Disney?

Message 5 of 10
DMW21
Aspirant

Re: Circle "passcode" reset

I reached out to Disney Circle support. After a few emails they were able to provide me with the code.
Message 6 of 10
ChrisJC
Tutor

Re: Circle "passcode" reset

Thanks. Just did the same and got it.

Message 7 of 10
dad-in-pendamic
Aspirant

Re: Circle "passcode" reset

Same problem here, sent Christina a private msg with the model, s/n and my email, contact, didn't see the reply yet...

 

Here is the info u were asking

Name: xxx

Email: xxxxxxx

Model Number: Nighthawk R7960P 

Serial Number: xxxxxxx

Message 8 of 10
ChrisJC
Tutor

Re: Circle "passcode" reset

I never got a reply from Christian, even though I can see he has been active on the boards. I went directly to the Circle website and got help there immediately.

Message 9 of 10
Dart47
Aspirant

Re: Circle "passcode" reset

I’m having the same issue as the other users. The system is not texting me the passcode.
Model: R7000P|Nighthawk AC2300 Smart WiFi Dual Band Gigabit Router
Message 10 of 10
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