Circle "passcode" reset

[DMW21]

I can't get into Disney circle app.  The app keeps asking for a passcode.  I tried rebooting router, phone, used a different phone but haven't had any luck.  Any idea how to get into the Disney Circle app if they never send the passcode via SMS ?

[ChrisJC · Accepted solution]

I have the same problem and already sent you a private message. When can I expect the code?

[Christian_R]

Hello, 

I will need the following info so that I can validate and retrieve the passcode from our system. Please send me the requested info in a private message.

Name:

Email:

Model Number:

Serial Number: 

Thanks,

Christian

[ChrisJC · Accepted solution]

I have the same problem and already sent you a private message. When can I expect the code?

[DMW21]

Disney Circle support already solved my issue. Thanks

[ChrisJC]

So, Christian didn't provide you with the code? How did you reach Disney?

[DMW21]

I reached out to Disney Circle support. After a few emails they were able to provide me with the code.

[ChrisJC]

Thanks. Just did the same and got it.

[dad-in-pendamic]

Same problem here, sent Christina a private msg with the model, s/n and my email, contact, didn't see the reply yet...

Here is the info u were asking

Name: xxx

Email: xxxxxxx

Model Number: Nighthawk R7960P 

Serial Number: xxxxxxx

[ChrisJC]

I never got a reply from Christian, even though I can see he has been active on the boards. I went directly to the Circle website and got help there immediately.

[Dart47]

I’m having the same issue as the other users. The system is not texting me the passcode.