Circle seems to be randomly killing Internet ingress/egress from my Orbi starting this week

I have already uploaded the debug log to NG support team.

Hope they can find out something there.

This seems like a rather odd and creepy request. It is not at all difficult to log in to your router without disrupting service, copy the log and paste it into

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Retired_Member wrote:

I have finally received a call from the NG support team, but they are asking for a debug log that risking my Internet connection to be disconnected at any time which I couldn't afford to proceed, mainly my family members are now working from home and Internet connection stability is crucial.

 

Any kind soul would like to volunteer your Orbi system for the debug log recording, please kindly +1 here so that I could share with the NG support team to get in touch with our fellow community members here for the debug log.

 

Please take note that they will want you to take note of the downtime so that they could try to figure out what went wrong.

 

I have my Circle Parental Feature turned off all the time and Internet connection has been stable ever since.

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a reply to Netgear. 

Same problem here... I pay and want to use the Circle on my Orbi but randomly through the day it cuts the Internet... 

RBK40 with latest available FW

Where are you getting firmware 2.5.1.32? I try an update and it only goes to 2.5.1.16

Use this download link:
Download Link:.

RBR50 - https://www.downloads.netgear.com/files/GDC/RBK50/RBR50-V2.5.1.32.zip

RBS50 - https://www.downloads.netgear.com/files/GDC/RBK50/RBS50-V2.5.1.32.zip

Thanks, I had actually gone to the Netgear Orbi site and saw the downloads for the .32 version. Waited until my fam was asleep last evening and performed the manual install. Have not activated the Circle app yet as my wife and I can't afford the downtime working from home, as we're both constantly in video conference meetings. Please keep monitoring and report periodically on the success or failure, and if this has any negative effect on latency and general bandwidth issues. Your feedback should be helpful to everyone experiencing this issue.

I looks like the new firmware is only available for the 50 series, not the RBR40/RBK40.  I doubt it has anything in it related to the Circle integration, unless Netgear wanted to fix the issue without acknowleding it existed in the first place.  Looking at the details on the last few updates, they seem to be more intereseted in pushing their 0Armor product (does anyone actually use that, much less pay for it?).

Activated Circle last evening on my RBR50 and RBS50 satellite after updating the firmware to the .32 version. So far, so good. No issues that I've yet to see. 

Six days later since installation .32 firmware and happy to report there have been zero hiccups. Seems to be stable and is not exhibiting ANY issues. 

Thanks for sharing, Hubba_Bubba . Can you please confirm if this is with Circle (free or paid) enabled? and If you have Armor enabled too?

I have Armor enabled. I will enable Circle free if this starts to work. 

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Sunny-E wrote:

Thanks for sharing, Hubba_Bubba . Can you please confirm if this is with Circle (free or paid) enabled? and If you have Armor enabled too?

 

I have Armor enabled. I will enable Circle free if this starts to work. 

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I'm using the paid subscription service and it does exactly what I want it to do. I'm not using Armor.

It's happening again.  The new firmware gave me stable routing plus the circle app functionality again, but all of a sudden, my FireTV devices connect with no internet.  I presume this is dns again.