Orbi WiFi 7 RBE973
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Circle seems to be randomly killing Internet

klausiau
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Circle seems to be randomly killing Internet

Nighthawk X6 R8000

Firmware Version V1.0.4.62_10.1.74

Bitdefender installed

 

Since purchasing the Nighthawk X6 R8000 and activating Circle, I noticed and confirmed that Circle is randomly blocking access to the INTERNET. It does not distinguished between different access categories PARENT, TEEN or UNMANAGED everything is blocked.

Done already all Netgear support ask, Factory reset, manually uploading the same FW, seems a standard approach to calm customer down for a known and persistent issue.

Only by disabling Circle can I restore the Internet access of all devices.


Reading trough the comments about Circle the problem seems to persist for many years and I am wondering if Circle is worth the trouble. Like others I was hoping to control efficiently the internet access of my Teen, it works, but the other issues causing problem at home.
Does Netgear has a sure fix for Circle?

 

 

Model: R8000|Nighthawk X6 AC3200 Smart WIFI Router
Message 1 of 2
Christian_R
NETGEAR Employee Retired

Re: Circle seems to be randomly killing Internet

Hello klausiau,

 

If you recently purchased the device I would recommend contacting our support team as newly purchased devices are provided with 90 days of complimentary support. You may open a ticket by registering your device using the link below. 

 

https://www.netgear.com/support/contact.aspx

 

Christian 

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