Orbi WiFi 7 RBE973
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Circle time zone messup ?

Francozen
Aspirant

Circle time zone messup ?

Hi.

My kid was complaining that her internet access was shutdown while it shouldn't have been.

I noticed that the logs were off by 1.5 hours so I double checked the timezone setup on the R7000 it appeared fine.

So I suppose, there must be an issue with the Circle service time zone.

As there been a lot of complaints about that lately ?

By the way, we just changed time to EDT but this issue was there before, I realized it last week.

Thank you

 

Hardware Version R7000
 
Firmware Version V1.0.9.64_10.2.64
 
Model: R7000P | AC2300 Nighthawk Smart WiFi Router with MU-MIMO
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Francozen
Aspirant

Re: Circle time zone messup ?

Thanks for your help.

It turned out to be related to the authorization of a new phone on which the time was not set correctly, as explained in https://support.meetcircle.com/hc/en-us/articles/115001381952-How-Do-I-Set-Circle-s-Timezone-Setting...

I re-installed circle on said phone, and re-authorized it while the time was set properly. It fixed the problem.

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DexterJB
NETGEAR Moderator

Re: Circle time zone messup ?

Hi @Francozen,

 

Welcome to the community!

 

1. Have you tried doing a quick power cycle (turn off and on) on the router?

2. Have you tried disabling and enabling Circle?

 

Dexter

Community Team

Message 2 of 4
Francozen
Aspirant

Re: Circle time zone messup ?

Thanks for your help.

It turned out to be related to the authorization of a new phone on which the time was not set correctly, as explained in https://support.meetcircle.com/hc/en-us/articles/115001381952-How-Do-I-Set-Circle-s-Timezone-Setting...

I re-installed circle on said phone, and re-authorized it while the time was set properly. It fixed the problem.

Message 3 of 4
DexterJB
NETGEAR Moderator

Re: Circle time zone messup ?

Hi,

 

Thank you for the update and confirmation. Glad to know you got it working!

 

Dexter
Community Team

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