Reply

Circle w/ Disney and OpenDSN - Passcode reset

crazymanta
Follower

Circle w/ Disney and OpenDSN - Passcode reset

Is there a way to reset the circle passcode?  What about unregistering from Open DSN? I am the owner and admin of my router.  I made the mistake of trusting someone in my home only to find out they have installed both Circle and Open DSN to my router/wifi.  How can I get this reset so I can become the admin and take control of my router?  I discovered this all last night when doing a firmware update on my router.  I did not have any parental controls set but noticed both circle and Open DSN were turned on.  I did not do that.  So when I looked into further, downloaded the circle app and choose "I am the only admin" it sent a passcode to my boyfriends phone.  I noticed he has done the same with Open DSN. Im furious.  I have reset my admin password, turned off both circle and open DNS in parental controls.   How can I unhook my router from his control with those apps?  Thank you.   

Model: R8000|Nighthawk X6 AC3200 Smart WIFI Router
Message 1 of 3

Accepted Solutions
DexterJB
NETGEAR Moderator

Re: Circle w/ Disney and OpenDSN - Passcode reset

Hi @crazymanta,

 

Welcome to the community!

 

If you are looking to regain control of your router, it is best to reset the router back to factory settings then reconfigure everything as and changing the router password to make sure that only you have access to the router settings. The links below may help.

 

http://kb.netgear.com/app/answers/detail/a_id/9665

http://kb.netgear.com/app/answers/detail/a_id/20026

 

Dexter

Community Team

View solution in original post

Message 2 of 3

All Replies
DexterJB
NETGEAR Moderator

Re: Circle w/ Disney and OpenDSN - Passcode reset

Hi @crazymanta,

 

Welcome to the community!

 

If you are looking to regain control of your router, it is best to reset the router back to factory settings then reconfigure everything as and changing the router password to make sure that only you have access to the router settings. The links below may help.

 

http://kb.netgear.com/app/answers/detail/a_id/9665

http://kb.netgear.com/app/answers/detail/a_id/20026

 

Dexter

Community Team

Message 2 of 3
DexterJB
NETGEAR Moderator

Re: Circle w/ Disney and OpenDSN - Passcode reset

Hi @crazymanta,

 

I would like to follow up and check if you are still experiencing the issue.

 

Regards,

 

Dexter
Community Team

Message 3 of 3
Top Contributors
Discussion stats
  • 2 replies
  • 1841 views
  • 0 kudos
  • 2 in conversation
Announcements

Orbi WiFi 6E