Orbi WiFi 7 RBE973
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Re: Disney Circle Passcode issues

mohanvar
Follower

Disney Circle Passcode issues

I started experiencing the issue with my Disney Circle premium subscription pointed out in the ticket here

https://support.meetcircle.com/hc/en-us/articles/360001393971--SERVICE-INCIDENT-5-30-2020-Circle-on-...

 

As I didn't realize that being an issue, I tried to reinstall Disney circle app.  In that process, after the resinstallation, there is a request for the passcode. I have used my passcode that I was using, and also requested a new passcode using "i'm the only circle admin' link.  Neither of the passcodes work.  I get "could not connect : please check your passcode and try again". This is frustrating and need help.

 

Thanks

 

Mohan

Model: R6700|Nighthawk AC1750 Smart WiFi Router
Message 1 of 4
Christian_R
NETGEAR Employee Retired

Re: Disney Circle Passcode issues

Hi Mohan,

 

Welcome to the community! Please refer to the link below regarding Circle passcode issues:

 

https://support.meetcircle.com/hc/en-us/articles/115001381172-Troubleshooting-common-issues-with-pas...

 

Christian 

Message 2 of 4
el_el
Aspirant

Re: Disney Circle Passcode issues

Hi Mohan,
Same issue, and suggested solutions don't work
Circle and Netgear are working on the issue, but no update when it will be fixed.
https://community.netgear.com/t5/Circle-Smart-Parental-Controls/Disney-circle-passcode-reset-text-no...

Message 3 of 4
markemark
Aspirant

Re: Disney Circle Passcode issues

Hi @Christian_R . I sent a PM for a passcode. 

Message 4 of 4
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