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Disney circle app not recognizing my R7000P router

Tango99
Aspirant

Disney circle app not recognizing my R7000P router

So , I purchased a new netgear router for the parental controls and I have only had the router for 7 weeks and the circle app worked for the first 6 weeks, but now it does not recognize the router. Tech support didn't know what was happening and now I am waiting for 24-48 hour callback, well I guess 48 hour callback since it has been 24 hours already. It kind of stincks when you spend over $200 for a router with parental controls and it does not work. Now I cannot return the router back to the store.

Message 1 of 5
Christian_R
NETGEAR Employee Retired

Re: Disney circle app not recognizing my R7000P router

Hello Tango99,

 

Welcome to the community! Has support been able to follow up on your case? 

 

Christian 

Message 2 of 5
Tango99
Aspirant

Re: Disney circle app not recognizing my R7000P router

no my issue still not resolved!!!!!

Message 3 of 5
Christian_R
NETGEAR Employee Retired

Re: Disney circle app not recognizing my R7000P router

Hi Tango99,

 

May you provide us with your case number and we can see if support can follow up immediately. 

 

Thanks,

Christian 

Message 4 of 5
Tango99
Aspirant

Re: Disney circle app not recognizing my R7000P router

I don't know what my case number is anymore but I will be calling back.

 

Message 5 of 5
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