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Disney circle not counting time correctly

PSIU
Guide

Disney circle not counting time correctly

I have Circle enabled on my R7000(firmware ver. 1.0.9.26). I have setup total daily limit of 2 hours.  I noticed even my son only used his iPhone for less than 2 hours, maybe just one and a half hours, it will still say time limit is up. How does the timing works on Circle?

Model: R7000|AC1900 Smart WIFI Router
Message 1 of 4
DexterJB
NETGEAR Moderator

Re: Disney circle not counting time correctly

Hi @PSIU,

 

I have sent you a message. Please check your inbox.

 

Regards,

 

Dexter
Community Team

Message 2 of 4
PSIU
Guide

Re: Disney circle not counting time correctly

Hi Dexter, many thanks for your help. sorry for the late reply. I have replied your message you sent me.

Message 3 of 4
JBergs
Initiate

Re: Disney circle not counting time correctly

Why are the replies by Netgear a secret and are only being sent by Netgear directly and privately to the person asking the question? How is it a "community" then?

I have the same question and came here for a solution.

I need to know how Circle is counting time on our devices, as when I set time limits does it count actual active time on the device as well as inactive time when a website or app may be running in the background when the phone is not being used? Please advise ASAP.
Message 4 of 4
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