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Disney circle passcode reset text not receiving

Got a new iphone and didnt think anything about signing out of circle on old phone which has now been reset. Trying to get myself back into my circle and ask for text message to send code but nothing...

 

What can I do. Any other way to get round this? Its on a Nighthawk R7000

Model: R7000P | AC2300 Nighthawk Smart WiFi Router with MU-MIMO
Message 1 of 89
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NETGEAR Moderator

Re: Disney circle passcode reset text not receiving

Hi @stevepixels,

 

I have sent you a message.

 

Regards,

 

Dexter

Community Team

Message 2 of 89
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Re: Disney circle passcode reset text not receiving

Hi Dexter

 

THanks - just replied, but sure you know that already Smiley Happy

 

Steve

Message 3 of 89
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Initiate

Re: Disney circle passcode reset text not receiving

I am also having the same issue..will not text me a new code..
Model R8000
Message 4 of 89
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Tutor

Re: Disney circle passcode reset text not receiving

Hi Like Steve I have the same issue

 

ï.e IGot a new iphone and didnt think anything about signing out of circle on old phone which has now been reset. Trying to get myself back into my circle and ask for text message to send code but nothing...

 

What can I do. Any other way to get round this? Its on a Nighthawk R7000

Model: R7000P | AC2300 Nighthawk Smart WiFi Router with MU-MIMO
Message 5 of 89
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Re: Disney circle passcode reset text not receiving

Hi

 

After a day or so, my post was picked up by one of the official Netgear guys on here @DexterJB and he PM'd me and asked for details to do with my account. I sent them over and then he sent me back the code.

 

THanks @DexterJB for sorting me out by the way - most appreciated 

Message 6 of 89
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Tutor

Re: Disney circle passcode reset text not receiving

Installed Circle with new router 2 days ago. Worked great. Today I could not access anything via app on (android) phone.  Have tried and tried to fix this by resetting router, uninstalling/reinstalling app on phone but no good -- click 'I am the only admin' but never receive passcode via text. Completely stuck and thinking about returning the router to merchant. Any advice or support available, please

Model: R7000P | AC2300 Nighthawk Smart WiFi Router with MU-MIMO
Message 7 of 89
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Re: Disney circle passcode reset text not receiving

Yeah its the message that never arraives Smiley Sad

 

As I said above though, DM or message Dexter and he will sort you out with acesss. He got me up and running again

Message 8 of 89
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Re: Disney circle passcode reset text not receiving

Did you get it sorted with @dexter in the end?

Message 9 of 89
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Tutor

Re: Disney circle passcode reset text not receiving

I only just posted the message but I'll contact Dexter if no reply soon. Thanks

Model: R7000P | AC2300 Nighthawk Smart WiFi Router with MU-MIMO
Message 10 of 89
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Tutor

Re: Disney circle passcode reset text not receiving

Hi I received a new phone. Unfortunately I'm not able to reset the passcode because I do not receive a new code. I've tried to reset my router and phone. That didn't work. Can you help me?

Message 11 of 89
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Re: Disney circle passcode reset text not receiving

As above. Tag in the dude. And he normally sorts you out. Hopefully they’ll resolve this text message black hole system they currently have.
Message 12 of 89
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Aspirant

Re: Disney circle passcode reset text not receiving

Hi,

 

I am experiencing the same issue. I receive my replacement iPhone today. When I open the Circle app, it's asking for a passcode. I've clicked on the "Text Me" passcode button many times, but I have not received any passcode.

 

Can someone from NG assist?

 

I'm using Circle on my Nighthawk X6 R8000.

Message 13 of 89
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Tutor

Re: Disney circle passcode reset text not receiving

If you sent Dexter a private message he will help you. I don't know how but he can create passcodes.

 

Best,

Maupert

Message 14 of 89
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Aspirant

Re: Disney circle passcode reset text not receiving

When trying to reinstall Disney Circle on iPhone, I do not receive a passcode. I have tried reseting router and deleting/reinstall app.  

Message 15 of 89
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Tutor

Re: Disney circle passcode reset text not receiving

I have the same issue, dont recieve the txt with new passcode

Message 16 of 89
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Aspirant

Re: Disney circle passcode reset text not receiving

Is your texting phone number now different than when you first set up Disney Circle?  That was why I received no text. Support made contact with me onr this site and resolved issue.

Message 17 of 89
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Tutor

Re: Disney circle passcode reset text not receiving

No I dont believe so - it should be the same number

Message 18 of 89
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Aspirant

Re: Disney circle passcode reset text not receiving

Hello Support,

I have a new phone (as my old phone died), with the same phone number, but i don't receive the passcode.

How do i (re-)activate the circle app again?

 

I have Nighthawk R7000

 

Kind regards,

Patrick

 

Message 19 of 89
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Tutor

Re: Disney circle passcode reset text not receiving

Patrick I am at a loss as to how we resolve the same issue. I have tried multiple times to have this resolved and looks like there and multiple customers with the same challenge.

Anyone have a way to help would be greatly appreciated. Netgear anyone out there?
Message 20 of 89
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Tutor

Re: Disney circle passcode reset text not receiving

I had the same problem and eventually got passcode from Dexter which worked immediately but afterwards I realised that the mistake I had maybe made was that when setting up and entering my mobile number I had not ensured that I prefixed it with the correct international code (I'm in UK) so initially when pin number was sent it didnt reach me. Set up is supposed to automatically input correct international code but dont think it always works and you also have to remember to omit the first zero in your mobile nuber when setting up.


Had cause to get new number yesterday --- via the system, not Dexter --- and worked fine this time.


Not sure if this helps you.


* 'Dexter' doesnt seem to reply to any other questions on this forum or if you try to interact with him via PM.

Model: R7000P | AC2300 Nighthawk Smart WiFi Router with MU-MIMO
Message 21 of 89
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Tutor

Re: Disney circle passcode reset text not receiving

Just ask Dexter to create a passcode for you ...........

Message 22 of 89
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Aspirant

Re: Disney circle passcode reset text not receiving

Here's whatworked for me on an R7000:

-Backup your router configuration.

-Do a factory reset on the router.

-Set up the router as if it were new, and enable circle.

-Use the circle app to go through the circle configuration.  It won't ask for a passcode now since it "thinks" that the router is new. (after setup is complete, use the app to obtain your passcode, even though you probably won't need it)

-Leave the circle app open on your phone while you reload your original configuration file.

-Once your router reboots and your phone connects to the wifi, use the circle app and select "reconnect to circle".

-Now your connected to circle without needing the passcode and you didn't lose your router configuration.

 

Good luck

 

 

Message 23 of 89
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Aspirant

Re: Disney circle passcode reset text not receiving

Can’t login to Disney circle. It was text me a passcode, which did not work, but now I am getting nothing.

Please let me know what I need to do?

Thanks
Message 24 of 89
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Aspirant

Re: Disney circle passcode reset text not receiving

Hi
I’m having the issue with Disney circle passcode on the netgear router since a software update in the router. Had to uninstall Disney circle app and now unable to receive SMS passcode to set up app.
Model: R7000P | AC2300 Nighthawk Smart WiFi Router with MU-MIMO
Message 25 of 89
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