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Re: Disney circle passcode reset text not receiving

I have the same problem. My mobile is reset due to repair. Now i am not able to login to circle app and passcode is also not sending. Error "Failed to send passcode"

Model: R7900P|Nighthawk X6S AC3000 Tri Band WiFi Router
Message 76 of 97
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NETGEAR Moderator

Re: Disney circle passcode reset text not receiving

Hi rgrajan,

 

I will need the following info so that I can validate and retrieve the passcode from our system. Please send me the requested info in a private message.

 

Name:

Email:

Model Number:

Serial Number: 

 

Thanks,

Christian

Message 77 of 97
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Re: Disney circle passcode reset text not receiving

Sn 5j939b7ya2500
Edward Taggart
Dad2lance@yahoo.com
Model: R7000P|Nighthawk AC2300 Smart WiFi Dual Band Gigabit Router
Message 78 of 97
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Aspirant

Re: Disney circle passcode reset text not receiving

I'm just curious: Has anyone had a successful reset experience? Here's hoping someone has, I haven't seen any follow-up to indicate it. I certainly have not and have cancelled the Circle service.

 

Thanks,

 

Steve

Message 79 of 97
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Aspirant

Re: Disney circle passcode reset text not receiving

 
Message 80 of 97
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Aspirant

Re: Disney circle passcode reset text not receiving

@Christian_R 

 

My Circle 1st Gen app freaked out this morning, acting like I don't have a premium subscription (which I do), and the router is blocking my kids' school websites.  So I uninstalled Circle 1st Gen and re-installed but now I can't get back in because it's asking for a PIN and I've tried all that I ever use but nothing works.  So I say I'm the only admin and it says it's sending me a text but I never receive it.

 

Help!

 

Thank you!

Message 81 of 97
Initiate

Re: Disney circle passcode reset text not receiving

I cannot access circle. I keep receiving a screen saying that I need an access code, but one never arrives in my email. My children are locked out of necessary sites needed for school.

Model: RBK53|Orbi AC3000 Tri-band WiFi System
Message 82 of 97
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Re: Disney circle passcode reset text not receiving

Having the same issue - replaced my phone and now getting "failed to send passcode".

This topic has been here for 2 years. Even though it seems to be solved via direct contacts with representatives, I think it's time to address the problem with developers or let Netgear customers upgrade to Circle gen 2

Message 83 of 97
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Re: Disney circle passcode reset text not receiving

Not sure what's going on here, but I had included my info in my post (email, model, serial number) but now it's not there.  And I didn't remove it.  And I haven't received any info on how to reset my PIN and I'm still locked out of Circle.

 

@Christian_R  Did you get my info?  Can you help please help me?

 

Thank you!

 

Message 84 of 97
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Aspirant

Re: Disney circle passcode reset text not receiving

I restarted my router and the circle app does not connect. Asks for a management password and I am not able to get the password using the send me a text option. What is the best way to get the password or reset it. 

 

thanks

 

Model: R7900P|Nighthawk X6S AC3000 Tri Band WiFi Router
Message 85 of 97
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Aspirant

Re: Disney circle passcode reset text not receiving

I can not access Circle.  I select the option for I'm the only Circle admin, then Text Me the passcode, but nothing ever comes to my phone.

Model: R8000|Nighthawk X6 AC3200 Smart WIFI Router
Message 86 of 97
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Re: Disney circle passcode reset text not receiving

Name: James McCormick
Email: william.mccormick@hotmail.com
Model Number: R8000
Serial Number: 4CJ25C7LA477F
Message 87 of 97
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Initiate

Re: Disney circle passcode reset text not receiving

Hi there I have the same issue. Can you reset my pin @DexterJB?
Message 88 of 97
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Aspirant

Re: Disney circle passcode reset text not receiving

Hi , Just changed my phone as well but no code received what can i do please . I am the only admin on circle . Thanks by advance its an r7000p
Message 89 of 97
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Re: Disney circle passcode reset text not receiving

I got the same problem and I trying to send te code to the phone and I no receiving anything please help
Message 90 of 97
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Re: Disney circle passcode reset text not receiving

I am also stuck and cannot get a reset code. What are my options?

 

Thank you

Model: RBR20|Orbi AC2200 Tri-band WiFi Router
Message 91 of 97
Highlighted
NETGEAR Moderator

Re: Disney circle passcode reset text not receiving

Hello Carlosdjm4444 & jackinssidend, 

 

I will need the following info so that I can validate and retrieve the passcode from our system. Please send me the requested info in a private message.

 

Name:

Email:

Model Number:

Serial Number: 

 

Thanks,

Christian

Message 92 of 97
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Aspirant

Re: Disney circle passcode reset text not receiving

Hi,

I'm having the same issue can someone help me access Circle on my Orbi RBR20 so I can turn it off.

I'm not gettimg the stupid passcode.

Message 93 of 97
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Aspirant

Re: Disney circle passcode reset text not receiving

I am having the same issue...

Message 94 of 97
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Aspirant

Re: Disney circle passcode reset text not receiving

I too have a new cell and do not have access to the old cell and can not access Circle to reset or change the setings. 

 

can a Netgear admin can reset it for me?

Model: R8000|Nighthawk X6 AC3200 Smart WIFI Router
Message 95 of 97
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Aspirant

Re: Disney circle passcode reset text not receiving

@DexterJB 

I am having issues reconnecting with my circle. I have requested the passcode be sent via SMS to my phone several times and have not received anything. 

Please help, Thanks

 

Model: R7000|AC1900 Smart WIFI Router
Message 96 of 97
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Tutor

Re: Disney circle passcode reset text not receiving

Having the same issue. Upgraded my iphone. When launching the circle app. It detects my router/wifi is using circle. Then asked to get a text after mentioning Im the only admin. Not receiving text. Not sure how this will work if there is no phone attached to my account. Then I tried to go to my profile to add a phone number. There is no option to add.

 

Please assist. 

 

Thank you

Model: R8000P|Nighthawk X6S AC4000 Tri Band WiFi Router
Message 97 of 97
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