Reply
rgrajan
Aspirant

Re: Disney circle passcode reset text not receiving

I have the same problem. My mobile is reset due to repair. Now i am not able to login to circle app and passcode is also not sending. Error "Failed to send passcode"

Model: R7900P|Nighthawk X6S AC3000 Tri Band WiFi Router
Message 76 of 112
Christian_R
NETGEAR Moderator

Re: Disney circle passcode reset text not receiving

Hi rgrajan,

 

I will need the following info so that I can validate and retrieve the passcode from our system. Please send me the requested info in a private message.

 

Name:

Email:

Model Number:

Serial Number: 

 

Thanks,

Christian

Message 77 of 112
dad2lance
Aspirant

Re: Disney circle passcode reset text not receiving

Sn 5j939b7ya2500
Edward Taggart
Dad2lance@yahoo.com
Model: R7000P|Nighthawk AC2300 Smart WiFi Dual Band Gigabit Router
Message 78 of 112
orbisteve
Aspirant

Re: Disney circle passcode reset text not receiving

I'm just curious: Has anyone had a successful reset experience? Here's hoping someone has, I haven't seen any follow-up to indicate it. I certainly have not and have cancelled the Circle service.

 

Thanks,

 

Steve

Message 79 of 112
HankyPoo
Aspirant

Re: Disney circle passcode reset text not receiving

 
Message 80 of 112
higgs02
Aspirant

Re: Disney circle passcode reset text not receiving

@Christian_R 

 

My Circle 1st Gen app freaked out this morning, acting like I don't have a premium subscription (which I do), and the router is blocking my kids' school websites.  So I uninstalled Circle 1st Gen and re-installed but now I can't get back in because it's asking for a PIN and I've tried all that I ever use but nothing works.  So I say I'm the only admin and it says it's sending me a text but I never receive it.

 

Help!

 

Thank you!

Message 81 of 112
lherd
Initiate

Re: Disney circle passcode reset text not receiving

I cannot access circle. I keep receiving a screen saying that I need an access code, but one never arrives in my email. My children are locked out of necessary sites needed for school.

Model: RBK53|Orbi AC3000 Tri-band WiFi System
Message 82 of 112
Dispie
Initiate

Re: Disney circle passcode reset text not receiving

Having the same issue - replaced my phone and now getting "failed to send passcode".

This topic has been here for 2 years. Even though it seems to be solved via direct contacts with representatives, I think it's time to address the problem with developers or let Netgear customers upgrade to Circle gen 2

Message 83 of 112
higgs02
Aspirant

Re: Disney circle passcode reset text not receiving

Not sure what's going on here, but I had included my info in my post (email, model, serial number) but now it's not there.  And I didn't remove it.  And I haven't received any info on how to reset my PIN and I'm still locked out of Circle.

 

@Christian_R  Did you get my info?  Can you help please help me?

 

Thank you!

 

Message 84 of 112
msobti
Aspirant

Re: Disney circle passcode reset text not receiving

I restarted my router and the circle app does not connect. Asks for a management password and I am not able to get the password using the send me a text option. What is the best way to get the password or reset it. 

 

thanks

 

Model: R7900P|Nighthawk X6S AC3000 Tri Band WiFi Router
Message 85 of 112
wjmccormick
Aspirant

Re: Disney circle passcode reset text not receiving

I can not access Circle.  I select the option for I'm the only Circle admin, then Text Me the passcode, but nothing ever comes to my phone.

Model: R8000|Nighthawk X6 AC3200 Smart WIFI Router
Message 86 of 112
wjmccormick
Aspirant

Re: Disney circle passcode reset text not receiving

Name: James McCormick
Email: william.mccormick@hotmail.com
Model Number: R8000
Serial Number: 4CJ25C7LA477F
Message 87 of 112
Stevevoisey
Initiate

Re: Disney circle passcode reset text not receiving

Hi there I have the same issue. Can you reset my pin @DexterJB?
Message 88 of 112
Michel075
Aspirant

Re: Disney circle passcode reset text not receiving

Hi , Just changed my phone as well but no code received what can i do please . I am the only admin on circle . Thanks by advance its an r7000p
Message 89 of 112
Carlosdjm4444
Aspirant

Re: Disney circle passcode reset text not receiving

I got the same problem and I trying to send te code to the phone and I no receiving anything please help
Message 90 of 112
jackinssidend
Aspirant

Re: Disney circle passcode reset text not receiving

I am also stuck and cannot get a reset code. What are my options?

 

Thank you

Model: RBR20|Orbi AC2200 Tri-band WiFi Router
Message 91 of 112
Christian_R
NETGEAR Moderator

Re: Disney circle passcode reset text not receiving

Hello Carlosdjm4444 & jackinssidend, 

 

I will need the following info so that I can validate and retrieve the passcode from our system. Please send me the requested info in a private message.

 

Name:

Email:

Model Number:

Serial Number: 

 

Thanks,

Christian

Message 92 of 112
Reden
Aspirant

Re: Disney circle passcode reset text not receiving

Hi,

I'm having the same issue can someone help me access Circle on my Orbi RBR20 so I can turn it off.

I'm not gettimg the stupid passcode.

Message 93 of 112
cpace76
Aspirant

Re: Disney circle passcode reset text not receiving

I am having the same issue...

Message 94 of 112
jwalker31
Aspirant

Re: Disney circle passcode reset text not receiving

I too have a new cell and do not have access to the old cell and can not access Circle to reset or change the setings. 

 

can a Netgear admin can reset it for me?

Model: R8000|Nighthawk X6 AC3200 Smart WIFI Router
Message 95 of 112
luluducks88
Aspirant

Re: Disney circle passcode reset text not receiving

@DexterJB 

I am having issues reconnecting with my circle. I have requested the passcode be sent via SMS to my phone several times and have not received anything. 

Please help, Thanks

 

Model: R7000|AC1900 Smart WIFI Router
Message 96 of 112
culero23
Tutor

Re: Disney circle passcode reset text not receiving

Having the same issue. Upgraded my iphone. When launching the circle app. It detects my router/wifi is using circle. Then asked to get a text after mentioning Im the only admin. Not receiving text. Not sure how this will work if there is no phone attached to my account. Then I tried to go to my profile to add a phone number. There is no option to add.

 

Please assist. 

 

Thank you

Model: R8000P|Nighthawk X6S AC4000 Tri Band WiFi Router
Message 97 of 112
atanag46
Aspirant

Re: Disney circle passcode reset text not receiving

I am having the same issue...what information do you need from me to reset my passcode.  Please help!

Model: R7000P|Nighthawk AC2300 Smart WiFi Dual Band Gigabit Router
Message 98 of 112
jonaandgreg
Aspirant

Re: Disney circle passcode reset text not receiving

Same issue - got new iphone and changed cell phone number and I can't get back into my Circle app.  Please help!  

 

Thanks!

Model: RBR50|Orbi AC3000 Tri-band WiFi Router
Message 99 of 112
clpoon
Aspirant

Re: Disney circle passcode reset text not receiving

Hi, I’m having the same problem. I cannot receive any passcode from the Cirlce. Can someone please help? I’m surprise to see that this passcode issue has been around since 2018 and Netgear is not doing anything to improve this issue. People still have to keep posting this problem to this forum.
Model: RBR50|Orbi AC3000 Tri-band WiFi Router
Message 100 of 112
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