Reply
rjoshi
Aspirant

Re: Disney circle passcode reset text not receiving

I need help as well. After changing the phone, not able to reset the password for the circle app. It doesn't send the password or push notification. Can you please?

 

@dexter  @DexterJB  @ChristinaM 

 

 

Model: RBR50|Orbi AC3000 Tri-band WiFi Router
Message 101 of 112
CJWalker
Aspirant

Re: Disney circle passcode reset text not receiving

How do I receive a Passcode as well? I've attempted multiple times to receive text as the only Admin, but to no avail. Can you help me?

Model: RBR50|Orbi AC3000 Tri-band WiFi Router
Message 102 of 112
rjoshi
Aspirant

Re: Disney circle passcode reset text not receiving

I would appreciate any help on resetting the circle password.

Model: RBR50|Orbi AC3000 Tri-band WiFi Router
Message 103 of 112
nskatp
Aspirant

Re: Disney circle passcode reset text not receiving

Hi, I also need help. Circle app doesn't send the password or push notification. Really appreciatte your help.

@dexter  @DexterJB  @ChristinaM 

 

Model: RBR50|Orbi AC3000 Tri-band WiFi Router
Message 104 of 112
MizOnesty
Aspirant

Re: Disney circle passcode reset text not receiving

Having the same issue. I have a new telephone number and didn't know the app was associated with the old one. Now I can't turn the circle protection off and my son has moved out of the house and no longer need it. Please help!
Model: XR700|Nighthawk Pro Gaming Router
Message 105 of 112
Reece_McDonald
Aspirant

Re: Disney circle passcode reset text not receiving

Hi All,

 

I'm having the same problem, I've got a new mobile and can't access Circle.

Tried the "send text" and nothing's coming through - I'm the only admin.

 

Help please,

Model: RBR20|Orbi AC2200 Tri-band WiFi Router
Message 106 of 112
Benvan68
Guide

Re: Disney circle passcode reset text not receiving

Hello everyone, 

I've got the same problem  after i migrate my old iphone to a new one. I tried to  connect and the message "We Found Circle!"  appears. 

It's enabled on your WI-FI network. Do you want to manage this Circle?   

After i want to manage , i must enter  Passcode . Because i'm also the circle admin  i choose for "ï'm the only Circle admin" . But  when i choose to send Circle's Passcode to my phone via SMS i never receive it ?? 

Please a solution for this big problem when i read the messaging before,

e.g.

Ben Ros 

Model: R7000|AC1900 Smart WIFI Router
Message 107 of 112
RubS
Aspirant

Re: Disney circle passcode reset text not receiving

I have the same issue after I changes my phone (same number).
Can anyone help????
Message 108 of 112
Megamicrofish
Aspirant

Re: Disney circle passcode reset text not receiving

I'm having the same issue

 

Changed phone, Now cannot get in, Not getting a text with code. Please help

@dexter  @DexterJB  @ChristinaM 

 

Model: R8000|Nighthawk X6 AC3200 Smart WIFI Router
Message 109 of 112
stevepixels
Tutor

Re: Disney circle passcode reset text not receiving

Hi everyone who has joined my complaint of this issue that still isn't fixed and does get sorted by dexter. When you do get back up and running the pin you need to use (once your up and running and doesn't reset) can be found in Settings > Manage > circle passcode . 

 

Note that down and you should be ok going forward. It's just a bit rubbish this can't be resolved any other way. Considering we are all paying for this service

 

Message 110 of 112
djsquare5
Initiate

Re: Disney circle passcode reset text not receiving

Hi all, and especially to Netgear Support!

I switched phones, and did not keep the old phone, and now I have the same problem as everyone else.  I am the only admin, do not have my 4-digit passcode, and am thus locked out of my Circle for Orbi.  Please help, because I would really prefer not to have to reset everything!  I can DM the info needed once an admin or Support person contacts me.

@DexterJB  @ChristinaM  @Christian_R 

Thank you!

Model: RBR50|Orbi AC3000 Tri-band WiFi Router
Message 111 of 112
AndyJ1234567890
Aspirant

Re: Disney circle passcode reset text not receiving

Hi

Circle locked me out for the second time and my PIN (which I reset on here) seems to no longer be valid - and of course I can't change any of the details - I'll DM the person who solved it last time but surely a loooooooooong running community message is not the best way of solving this ?

Cheers

Andy

Model: R8000|Nighthawk X6 AC3200 Smart WIFI Router
Message 112 of 112
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