Disney circle passcode reset text not receiving

[rjoshi]

I need help as well. After changing the phone, not able to reset the password for the circle app. It doesn't send the password or push notification. Can you please?

@dexter  @DexterJB  @ChristinaM 

[CJWalker]

How do I receive a Passcode as well? I've attempted multiple times to receive text as the only Admin, but to no avail. Can you help me?

[rjoshi]

I would appreciate any help on resetting the circle password.

[nskatp]

Hi, I also need help. Circle app doesn't send the password or push notification. Really appreciatte your help.

@dexter  @DexterJB  @ChristinaM 

[nskatp]

Hi, I also need help. Circle app doesn't send the password or push notification. Really appreciatte your help.

@dexter  @DexterJB  @ChristinaM 

[MizOnesty]

Having the same issue. I have a new telephone number and didn't know the app was associated with the old one. Now I can't turn the circle protection off and my son has moved out of the house and no longer need it. Please help!

[Reece_McDonald]

Hi All,

I'm having the same problem, I've got a new mobile and can't access Circle.

Tried the "send text" and nothing's coming through - I'm the only admin.

Help please,

[Benvan68]

Hello everyone, 

I've got the same problem  after i migrate my old iphone to a new one. I tried to  connect and the message "We Found Circle!"  appears. 

It's enabled on your WI-FI network. Do you want to manage this Circle?   

After i want to manage , i must enter  Passcode . Because i'm also the circle admin  i choose for "ï'm the only Circle admin" . But  when i choose to send Circle's Passcode to my phone via SMS i never receive it ?? 

Please a solution for this big problem when i read the messaging before,

e.g.

Ben Ros 

[RubS]

I have the same issue after I changes my phone (same number).
Can anyone help????

[Megamicrofish]

I'm having the same issue

Changed phone, Now cannot get in, Not getting a text with code. Please help

@dexter  @DexterJB  @ChristinaM 

[stevepixels]

Hi everyone who has joined my complaint of this issue that still isn't fixed and does get sorted by dexter. When you do get back up and running the pin you need to use (once your up and running and doesn't reset) can be found in Settings > Manage > circle passcode . 

Note that down and you should be ok going forward. It's just a bit rubbish this can't be resolved any other way. Considering we are all paying for this service

[djsquare5]

Hi all, and especially to Netgear Support!

I switched phones, and did not keep the old phone, and now I have the same problem as everyone else.  I am the only admin, do not have my 4-digit passcode, and am thus locked out of my Circle for Orbi.  Please help, because I would really prefer not to have to reset everything!  I can DM the info needed once an admin or Support person contacts me.

@DexterJB  @ChristinaM  @Christian_R 

Thank you!

[AndyJ1234567890]

Hi

Circle locked me out for the second time and my PIN (which I reset on here) seems to no longer be valid - and of course I can't change any of the details - I'll DM the person who solved it last time but surely a loooooooooong running community message is not the best way of solving this ?

Cheers

Andy

[cmh75]

Hi, unable to login to circle. I’m the only admin but I never receive the code. Please help

[Megamicrofish]

Contact Circle support, Got back to me within the hour with code and all working now

Still waiting for netgear support

[AndyJ1234567890]

I'm still waiting - but I may disable it and I'm not sure how that helps Netgear - especially in the long term when I upgrade to another vendor ?

[Megamicrofish]

Contact Circle support. Not Netgear

Circle support will reset passcode for you. Netgear support will never get back to you

[michaelyang0720]

just because of phone reset, users have to either reset router or find a random person to help, that has to be the most stupid, moronic solution design i've ever seen!

kudos to disney circle team!

[Tacojoe]

I am trying to set up Circle and it’s asking for a code. The text message never comes. I get an error message. Can you provide me the code?

[dylanw_nz]

Hey everyone,

I just got my pin via Circle online chat - took about 1-2 mins.

https://support.meetcircle.com/hc/en-us/articles/115001381012-Circle-1st-Generation-Passcode-Issues

Cheers

[YehudaAronovitz]

I just upgraded my iPhone and cannot log into my Circle plus. The text is not coming to me. Please help.

[YehudaAronovitz]

@dexter

[Nealbspencer]

App is not accepting the passcode being texted to me. Says it’s incorrect. Tried on all 3 of my iOS devices. Help

[FURRYe38]

https://community.netgear.com/t5/Circle-Smart-Parental-Controls/Circle-Pass-Code-Help-and-Informatio...