Disney circle premium subscription active but not working
I have had circle go for a month. I set it up on my teens phone. He just reported to me that he can access anything he wants including pornography.
I have taken his phone and have found the following while on a different WIFI network than our home network:
His phone is a Samsung s3
The phone indicates that the VPN is activated by MyCircle and there is a key icon in the notification bar.
I see him on the Circle home app and his icon has a “go” icon on the edge of his profile icon.
My Circle home app indicates that his phone is enabled but has a yellow dot that says “check circle go device”.
When I pause the phone from the Circle home app on my phone he gets a message indicated that “His profile has been paused”, but he can still access the web.
He does not have a data plan so he can only access the web by WIFI.
When I un-pause his phone he gets the message that his profile is un-paused.
None of the controls are working on his phone. He can access sites that are listed as “not allowed” on his profile.
Controls seem to work on our home network.
The history of the device only is logged when on the home network
We are using a netgear router R7000P with Circle installed.
Need some help
Model: R7000P | AC2300 Nighthawk Smart WiFi Router with MU-MIMO
