Factory reset Orbi router, Circle no longer connects

[Divamatrix]

I had to factory reset my Orbi RBR50 Router to fix a bug. Now when I connect to the Circle App, which I have a paid subscription for, it refuses to find my circle. Now, I am going to be irate if this is what I have to do since I have multiple profiles with all my devices separated and all my settings for the MANY profiles... However, when I went down this road to set up a new circle hoping it would recognize me, as soon as I put in my email and password, it says my email is invalid and wont let me go any further.

[DexterJB]

Hi @Divamatrix, I have sent you a message. Please check your inbox.

Dexter

[tdog74]

Hi there, I am having the same issue.  I just had to factory reset my RBR50 Orbi router, and now I can no longer connect to Circle.  Can you please help ASAP?  @DexterJB 

[Christian_R]

Hi tdog74, 

May you tell us a little more about the error or issue you're seeing when attempting to connect to Circle. 

Thanks,

Christian