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History and Filter No Longer Working for R7000 Circle
Hi
Circle no longer records history and filter not working, although it had been working perfectly for months (I can still pause the internet on devices).
I have a Circle bundled with the Netgear Nighthawk R7000 Premium monthly subscription.
>Circle 1st Gen. App: iOS version 2.1.12 (873)
>Nighthawk R7000 AC1900:
Firmware version: V1.0.11.123_10.2.100
Circle Parental Control Info:
Agent Version: 2.3.0.1
App Database Version: 2.15.2
My network map is as follow:
Nighthawk R7000 AC1900 as main router with DHCP enabled
Nighthawk Netgear X4 Mesh AC2200 (EX7300) as Extender/AP
I have tried all solutions below, but nothing has fixed the issue:
Restore Circle's configuration from the backup
Reset Circle
Disable Parent Control and enabled it again (via Circle app/direclty)
Reinstall the Circle application
Reboot the R7000
Tested with the R7000 only and within Extender and AP modes
Re: History and Filter No Longer Working for R7000 Circle
the router initialization is the operation I always avoided to do as I have to setup everything from scratch. Well, if this is really the only solution, then I guess I have no choice. I'll wait another 2 days if there are other proposals, otherwise I'll go for it...
Re: History and Filter No Longer Working for R7000 Circle
I couldn't wait any longer, I launched the reset-factory of the router and spent hours reconfiguring everything.
After reinstalling Circle, it was able to generate the history now but with another issue: a tracking time-zone difference of -6 hours.
I followed the advice of this Netgear website “Managing Circle's Timezone Settings” to let Circle's time zone adjusted but no change, still a gap of -6 hours (I think Circle is set to Central America, while my device is set to France/Paris).
Also the bedtime follows the same logic, for a bedtime stop at 9pm, so I am forced to set it to 3pm.
I've never installed/reinstalled an application as much as I did with Circle.
I'm becoming frustrated...
I think I need to look elsewhere than Circle to protect my family properly and without complication.
Re: History and Filter No Longer Working for R7000 Circle
I have almost the exact same setup and I've been experiencing the exact same problems.
The Circle isn't showing any internet usage or history, even though the router is still showing regular usage in the logs.
Basically the Circle isn't performing any of it's functions anymore. No limits, no bedtimes.
I reset the Circle and started everything over about 2 months ago. That lasted about 2 weeks before it stopped working again.
I reset it again and that time it lasted about 4 days.
Now I've tried everything within the Circle and within the router that I can think of and nothing has the Circle working again.
A router firmware check showed that it was up to date, but I did a manual check and was able to find updates which I then installed manually. No change.
The only thing I haven't done yet is a full reset of the router, which I don't want to do because of the extensive amount of work to set everything back up.
Anyone have any other ideas on what to do to get the Circle (which I'm still paying monthly for) back up and running?
