I can not receive the circle pass code

jimmy_su · ‎2023-05-20

My wifi AP is Nighthawk R7000.

Recently, my cell phone OS was broken and reset it.

Then I found I cannot login the circle.

It always asks me to enter the "Passcode".

as I remember, I didn't setup my cell phone number into circle.

is it possible to reset my account.

FURRYe38 · ‎2023-05-23

https://community.netgear.com/t5/Circle-Smart-Parental-Controls/Circle-Pass-Code-Help-and-Informatio...

jimmy_su · ‎2023-05-25

I tried the methods from this website.

But all of them are not working for me.

I still cannot get the passcode.

As I remember, I didn't register any phone number to Circle.

It is weird for me, how to send the passcode to me.

Why not send the code to my account mail?

FURRYe38 · ‎2023-05-25

https://community.netgear.com/t5/Circle-Smart-Parental-Controls/Circle-Pass-Code-Help-and-Informatio...

You'll need to reach out to NG support for help and information if this doesn't work for you.

ljlishman · ‎2023-08-12

How to reach out to NG support? It seems the only way to contact a living person is to buy a support contract. My support warranty apparently ran out last year, and they only give me the options to search the Netgear Community, buy a new product, buy a support contract, or search the website's support information on the router, which is useless.