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I have replaced my phone and can no longer access circle

donnno
Aspirant

I have replaced my phone and can no longer access circle

I have recently updated my Iphone - and can now longer access Circle - it tells me it is sending an SMS but I never receive it.

 

Please let me know how to reset it.

 

I am currently paying for premium services but don't have access to anything :/.

Model: R8000|Nighthawk X6 AC3200 Smart WIFI Router
Message 1 of 5
mdnc_617
Aspirant

Re: I have replaced my phone and can no longer access circle

I am having the same issue.

Message 2 of 5
Christian_R
NETGEAR Employee Retired

Re: I have replaced my phone and can no longer access circle

Hello donno & mdnc_617, 

 

I will need the following info so that I can validate and retrieve the passcode from our system. Please send me the requested info in a private message.

 

Name:

Email:

Model Number:

Serial Number: 

 

Thanks,

Christian

Message 3 of 5
donnno
Aspirant

Re: I have replaced my phone and can no longer access circle

Name: donovan jenkins
Email: djenks@westnet.com.au
Model Number: r8000
Serial Number: 4MH16A78A02DC
Message 4 of 5
zad3717
Initiate

Re: I have replaced my phone and can no longer access circle

@Christian_R  I've sent a PM re me upgrading my phone and Circle not sending me the admin code.

Thanks

Message 5 of 5
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