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Forum Discussion
p15353
May 30, 2020Initiate
Lost circle premium subscription and all settings
Nightmare with the Circle app on compatible Orbi RGR50 All was working well until today when subscription stopped despite my having an active subscription Nothing I could so to get it back in...
Christian_R
Jun 04, 2020NETGEAR Employee Retired
Hello Circle Community,
Our engineering team is aware of the issue and working with Circle on a fix. We currently do not have an ETA on a resolution. I would recommend following the link below for further updates.
Thank you for your patience,
Christian
- alm99Jun 04, 2020GuideAre serious? No ETA? Do you even know what broke it in the first place?
- busymamaJun 04, 2020Initiate
This is outrageous! It has been 5 days! My kids are having a great time! I have to reply on router settings to control the wifi time! Did you find the problem? What could take 5 days????? Any explanations would help your customers!
I am looking for alternatives for Disney Circle! There gotta be other options out there than this unstable thing!!
- eddeandresJun 05, 2020AspirantI’m also experiencing the issue. You can still pause internet access using the free circle with Disney feature for any/all of your kids devices, and the filters still work so it’s not the end of the world.