Reply

Re: Missing parental controls on firmware v.2.7.2.104

pinecone123
Aspirant

Missing parental controls on firmware v.2.7.2.104

Hi,

 

I just got my new Orbi RB50 (RBR50), finished the setup, updated firmware, and now I seem to be missing the parental controls in Orbi app on Android. 

is that an issue with the firmware v.2.7.2.104? How do I get parental controls?

 

Thank you

 

Model: RBR50|Orbi AC3000 Tri-band WiFi Router
Message 1 of 84
riceale
Tutor

Re: Missing parental controls on firmware v.2.7.2.104

Same for me. Please fix.
Message 2 of 84
John_Ba
Tutor

Re: Missing parental controls on firmware v.2.7.2.104

Odd as it's on my app.
Message 3 of 84
alokeprasad
Mentor

Re: Missing parental controls on firmware v.2.7.2.104

Parental controls is gone from the web interface, but I see it on my iOS app (attached).

I haven't ventured any more in the app (because I'm not interested in the feature, and I don't want to mess up my setup).

Orbi RBK50v2 ver 2.7.2.104
Love my Orbi (with this firmware version).
Message 4 of 84
alokeprasad
Mentor

Re: Missing parental controls on firmware v.2.7.2.104

Here's the other screenshot.

 


@alokeprasad wrote:

Parental controls is gone from the web interface, but I see it on my iOS app (attached).

I haven't ventured any more in the app (because I'm not interested in the feature, and I don't want to mess up my setup).


 

Orbi RBK50v2 ver 2.7.2.104
Love my Orbi (with this firmware version).
Message 5 of 84
pinecone123
Aspirant

Re: Missing parental controls on firmware v.2.7.2.104

Is that on an iPhone or Android device? Do you see parental controls on the web interface?

Thanks

Message 6 of 84
pinecone123
Aspirant

Re: Missing parental controls on firmware v.2.7.2.104

Does parental controls feature work with iOS devices only ? Is there any way to enable it via the web interface? One of the selling points of RBR50 was parental controls. 

Message 7 of 84
alokeprasad
Mentor

Re: Missing parental controls on firmware v.2.7.2.104


@pinecone123 wrote:

Is that on an iPhone or Android device? Do you see parental controls on the web interface?

Thanks


iOS.

I don't see Parental Control option in the web interface.

Orbi RBK50v2 ver 2.7.2.104
Love my Orbi (with this firmware version).
Message 8 of 84
John_Ba
Tutor

Re: Missing parental controls on firmware v.2.7.2.104

I have in android and direct on router. I don't use it so I wonder if that's why?
Message 9 of 84
pinecone123
Aspirant

Re: Missing parental controls on firmware v.2.7.2.104

What firmware version do you use? Is your router RBR50 or RBR50v2?

Message 10 of 84
John_Ba
Tutor

Re: Missing parental controls on firmware v.2.7.2.104

My ones are V2
Message 11 of 84
FURRYe38
Guru

Re: Missing parental controls on firmware v.2.7.2.104

I would reach out to NG support to ask them what the deal is. NG maybe moving away from Disney Circle and going to something of there own:

https://www.netgear.com/home/services/smart-parental-controls/

 

Good Luck.

My Setup (Cable 1Gbps/50Mbps)>CM1200 v2.02.03(LAG Disabled)>RBK853 v3.2.18.1/RBK50 v2.7.2.104(WW)
Additional NG HW: C7800/CM1100/CAX80/CM2000, Orbi CBK40, R7800, R7960P, EX7500/EX7700, XR450(v2.3.2.120) and WNHDE111
Message 12 of 84
3BeansandDreams
Aspirant

Re: Missing parental controls on firmware v.2.7.2.104

I have the RBK50 v2 and firmware 2.7.2.104

 

It is missing on both the Web UI and IOS Orbi app.  

Model: RBR50|Orbi AC3000 Tri-band WiFi Router
Message 13 of 84
FURRYe38
Guru

Re: Missing parental controls on firmware v.2.7.2.104

I would reach out to NG support to ask them what the deal is. NG maybe moving away from Disney Circle and going to something of there own:

https://www.netgear.com/home/services/smart-parental-controls/

 

Good Luck.


@3BeansandDreams wrote:

I have the RBK50 v2 and firmware 2.7.2.104

 

It is missing on both the Web UI and IOS Orbi app.  


 

My Setup (Cable 1Gbps/50Mbps)>CM1200 v2.02.03(LAG Disabled)>RBK853 v3.2.18.1/RBK50 v2.7.2.104(WW)
Additional NG HW: C7800/CM1100/CAX80/CM2000, Orbi CBK40, R7800, R7960P, EX7500/EX7700, XR450(v2.3.2.120) and WNHDE111
Message 14 of 84
pinecone123
Aspirant

Re: Missing parental controls on firmware v.2.7.2.104

I reached out to NG supoort and got a generic reply to do a factory reset or downgrade firmware. The support person did not even give what I should downgrade to. 

Message 15 of 84
FURRYe38
Guru

Re: Missing parental controls on firmware v.2.7.2.104

I think v16 still supported Circle:

https://community.netgear.com/t5/Orbi/RBR50-RBS50-Firmware-2-5-1-16-Update/m-p/1897955/highlight/tru...


@pinecone123 wrote:

I reached out to NG supoort and got a generic reply to do a factory reset or downgrade firmware. The support person did not even give what I should downgrade to. 


 

My Setup (Cable 1Gbps/50Mbps)>CM1200 v2.02.03(LAG Disabled)>RBK853 v3.2.18.1/RBK50 v2.7.2.104(WW)
Additional NG HW: C7800/CM1100/CAX80/CM2000, Orbi CBK40, R7800, R7960P, EX7500/EX7700, XR450(v2.3.2.120) and WNHDE111
Message 16 of 84
3BeansandDreams
Aspirant

Re: Missing parental controls on firmware v.2.7.2.104

I called as well. They want me to do a factory reset. Has anyone tried this yet? Did a factory reset fix the issue? Or did u have to lower the firmware?

I don’t want to lower the firmware. This will be a security issue.
Model: RBR50|Orbi AC3000 Tri-band WiFi Router
Message 17 of 84
FURRYe38
Guru

Re: Missing parental controls on firmware v.2.7.2.104

I don't see this on mine. Don't remember seeing it on v102 however you might try that version and see. It was suppoestly still on v102...


@3BeansandDreams wrote:
I called as well. They want me to do a factory reset. Has anyone tried this yet? Did a factory reset fix the issue? Or did u have to lower the firmware?

I don’t want to lower the firmware. This will be a security issue.

 

My Setup (Cable 1Gbps/50Mbps)>CM1200 v2.02.03(LAG Disabled)>RBK853 v3.2.18.1/RBK50 v2.7.2.104(WW)
Additional NG HW: C7800/CM1100/CAX80/CM2000, Orbi CBK40, R7800, R7960P, EX7500/EX7700, XR450(v2.3.2.120) and WNHDE111
Message 18 of 84
bostonm3
Aspirant

Re: Missing parental controls on firmware v.2.7.2.104

I currently use Circle on my RBK50 Orbi Router/Satellite kit. The router is prompting me to upgrade but the newer firmware removes Circle support and replaces with Netgear Parental Controls. I downgraded back to v2.5.2.4 which is the last version that I was able to get Circle working.

 

Was there an annoucement that I missed where Netgear decided to end Circle support? The website still shows that Orbi comes with Circle.

 

 

 

 

Model: RBR50|Orbi AC3000 Tri-band WiFi Router
Message 19 of 84
3BeansandDreams
Aspirant

Re: Missing parental controls on firmware v.2.7.2.104

Has anyone tried resetting their Router as suggested by CS? And did it work?
Message 20 of 84
FURRYe38
Guru

Re: Missing parental controls on firmware v.2.7.2.104

Just reset mine, not seeing any parental controls:

SecurtyAccessControlsOnlyAfterFactoryReset.png

My Setup (Cable 1Gbps/50Mbps)>CM1200 v2.02.03(LAG Disabled)>RBK853 v3.2.18.1/RBK50 v2.7.2.104(WW)
Additional NG HW: C7800/CM1100/CAX80/CM2000, Orbi CBK40, R7800, R7960P, EX7500/EX7700, XR450(v2.3.2.120) and WNHDE111
Message 21 of 84
FURRYe38
Guru

Re: Missing parental controls on firmware v.2.7.2.104

Just loaded v40 FW on my RBR and parental controls are available:

ParentalControlsv40.png

My Setup (Cable 1Gbps/50Mbps)>CM1200 v2.02.03(LAG Disabled)>RBK853 v3.2.18.1/RBK50 v2.7.2.104(WW)
Additional NG HW: C7800/CM1100/CAX80/CM2000, Orbi CBK40, R7800, R7960P, EX7500/EX7700, XR450(v2.3.2.120) and WNHDE111
Message 22 of 84
FURRYe38
Guru

Re: Missing parental controls on firmware v.2.7.2.104

https://kb.netgear.com/000062852/How-do-I-upgrade-from-Circle-to-NETGEAR-Smart-Parental-Controls

Seems to poing to using v102 for this...

My Setup (Cable 1Gbps/50Mbps)>CM1200 v2.02.03(LAG Disabled)>RBK853 v3.2.18.1/RBK50 v2.7.2.104(WW)
Additional NG HW: C7800/CM1100/CAX80/CM2000, Orbi CBK40, R7800, R7960P, EX7500/EX7700, XR450(v2.3.2.120) and WNHDE111
Message 23 of 84
FURRYe38
Guru

Re: Missing parental controls on firmware v.2.7.2.104

Looks like NG started taking out Parental Controls at v70:

NoParentalControlsv70.png

My Setup (Cable 1Gbps/50Mbps)>CM1200 v2.02.03(LAG Disabled)>RBK853 v3.2.18.1/RBK50 v2.7.2.104(WW)
Additional NG HW: C7800/CM1100/CAX80/CM2000, Orbi CBK40, R7800, R7960P, EX7500/EX7700, XR450(v2.3.2.120) and WNHDE111
Message 24 of 84
3BeansandDreams
Aspirant

Re: Missing parental controls on firmware v.2.7.2.104

Just did a complete reset on the Router and Satellite, Parental control no where to be found.

 

Don't really want to downgrade the firmware.  As updates fixes known security issues.  

 

 

RBK50 V2

FW 2.7.2.104

 

 

Model: RBR50|Orbi AC3000 Tri-band WiFi Router
Message 25 of 84
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