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Re: Missing parental controls on firmware v.2.7.2.104
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Missing parental controls on firmware v.2.7.2.104
Hi,
I just got my new Orbi RB50 (RBR50), finished the setup, updated firmware, and now I seem to be missing the parental controls in Orbi app on Android.
is that an issue with the firmware v.2.7.2.104? How do I get parental controls?
Thank you
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Re: Missing parental controls on firmware v.2.7.2.104
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Re: Missing parental controls on firmware v.2.7.2.104
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Re: Missing parental controls on firmware v.2.7.2.104
Parental controls is gone from the web interface, but I see it on my iOS app (attached).
I haven't ventured any more in the app (because I'm not interested in the feature, and I don't want to mess up my setup).
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Re: Missing parental controls on firmware v.2.7.2.104
Here's the other screenshot.
@alokeprasad wrote:Parental controls is gone from the web interface, but I see it on my iOS app (attached).
I haven't ventured any more in the app (because I'm not interested in the feature, and I don't want to mess up my setup).
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Re: Missing parental controls on firmware v.2.7.2.104
Is that on an iPhone or Android device? Do you see parental controls on the web interface?
Thanks
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Re: Missing parental controls on firmware v.2.7.2.104
Does parental controls feature work with iOS devices only ? Is there any way to enable it via the web interface? One of the selling points of RBR50 was parental controls.
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Re: Missing parental controls on firmware v.2.7.2.104
@pinecone123 wrote:Is that on an iPhone or Android device? Do you see parental controls on the web interface?
Thanks
iOS.
I don't see Parental Control option in the web interface.
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Re: Missing parental controls on firmware v.2.7.2.104
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Re: Missing parental controls on firmware v.2.7.2.104
What firmware version do you use? Is your router RBR50 or RBR50v2?
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Re: Missing parental controls on firmware v.2.7.2.104
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Re: Missing parental controls on firmware v.2.7.2.104
I would reach out to NG support to ask them what the deal is. NG maybe moving away from Disney Circle and going to something of there own:
https://www.netgear.com/home/services/smart-parental-controls/
Good Luck.
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Re: Missing parental controls on firmware v.2.7.2.104
I have the RBK50 v2 and firmware 2.7.2.104
It is missing on both the Web UI and IOS Orbi app.
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Re: Missing parental controls on firmware v.2.7.2.104
I would reach out to NG support to ask them what the deal is. NG maybe moving away from Disney Circle and going to something of there own:
https://www.netgear.com/home/services/smart-parental-controls/
Good Luck.
@3BeansandDreams wrote:I have the RBK50 v2 and firmware 2.7.2.104
It is missing on both the Web UI and IOS Orbi app.
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Re: Missing parental controls on firmware v.2.7.2.104
I reached out to NG supoort and got a generic reply to do a factory reset or downgrade firmware. The support person did not even give what I should downgrade to.
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Re: Missing parental controls on firmware v.2.7.2.104
I think v16 still supported Circle:
@pinecone123 wrote:I reached out to NG supoort and got a generic reply to do a factory reset or downgrade firmware. The support person did not even give what I should downgrade to.
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Re: Missing parental controls on firmware v.2.7.2.104
I don’t want to lower the firmware. This will be a security issue.
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Re: Missing parental controls on firmware v.2.7.2.104
I don't see this on mine. Don't remember seeing it on v102 however you might try that version and see. It was suppoestly still on v102...
@3BeansandDreams wrote:
I called as well. They want me to do a factory reset. Has anyone tried this yet? Did a factory reset fix the issue? Or did u have to lower the firmware?
I don’t want to lower the firmware. This will be a security issue.
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Re: Missing parental controls on firmware v.2.7.2.104
I currently use Circle on my RBK50 Orbi Router/Satellite kit. The router is prompting me to upgrade but the newer firmware removes Circle support and replaces with Netgear Parental Controls. I downgraded back to v2.5.2.4 which is the last version that I was able to get Circle working.
Was there an annoucement that I missed where Netgear decided to end Circle support? The website still shows that Orbi comes with Circle.
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Re: Missing parental controls on firmware v.2.7.2.104
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Re: Missing parental controls on firmware v.2.7.2.104
Just reset mine, not seeing any parental controls:
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Re: Missing parental controls on firmware v.2.7.2.104
Just loaded v40 FW on my RBR and parental controls are available:
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Re: Missing parental controls on firmware v.2.7.2.104
https://kb.netgear.com/000062852/How-do-I-upgrade-from-Circle-to-NETGEAR-Smart-Parental-Controls
Seems to poing to using v102 for this...
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Re: Missing parental controls on firmware v.2.7.2.104
Looks like NG started taking out Parental Controls at v70:
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Re: Missing parental controls on firmware v.2.7.2.104
Just did a complete reset on the Router and Satellite, Parental control no where to be found.
Don't really want to downgrade the firmware. As updates fixes known security issues.
RBK50 V2
FW 2.7.2.104
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