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Moving from stand-alone Circle to RBR20 Circle

Dangie
Luminary

Moving from stand-alone Circle to RBR20 Circle

I have Orbi RBR20 with Circle. I used to have a stand-alone circle with a different router before upgrading to the Orbi. I still have the Circle app on my phone and it  now shows the Orbi router/serial number, etc. I'm trying to get Circle up and running on the Orbi router.

Circle App Version: 2.1.5

Circle Firmware: 2.0.8.9

Router Firmware: V2.3.5.26

 

Problem: Apparently my app is not connecting to Circle on the Orbi. I have a "re-enable Circle" in red under the Manage menu items. When I select "re-enable Circle" I get the typical prompt " Circle will manage your network....would you like to continue?" I click "Enable" option.  I get the message "Can't connect to Circle."

 

The typical things I would have done in this instance on my stand-alone Circle I don't see how to do with this built-in Circle.

 

Would really like to not have to uninstall and reinstall the Circle app since it contains all the devices/setup that we want Circle to manage

Model: RBR20|Orbi AC2200 Tri-band WiFi Router
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FURRYe38
Guru

Re: Moving from stand-alone Circle to RBR20 Circle

Please post about this in the Circle app forum:
https://community.netgear.com/t5/Circle-Smart-Parental-Controls/bd-p/en-home-circle

 

Good luck.

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CM1200 Modem |  Wifi Router Orbi RBK853 (Router Mode), Wired Backhaul and RBK752 | Switches NG GS105/8, GS308v3, GS110MX and XS505M | 

Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: R7000, R7800, R7960P, R8000, R8500, RAXE500, RAX50, XR450, EX7500/EX7700

Message 2 of 3
Christian_R
NETGEAR Employee Retired

Re: Moving from stand-alone Circle to RBR20 Circle

Hello Dangie, 

 

Welcome to the community! Please check out the article linked below and let us know if the following steps help resolve your issue. 

 

https://support.meetcircle.com/hc/en-us/articles/360026273071-Moving-your-Circle-on-NETGEAR-Subscrip...

 

Christian 

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