My 16 year old has the circle app and the circle pin and is laughing at me

[mfleishman]

So I got circle working with my Orbi Mesh Router.  Problem is, my 16 year old (who I got the circle premium membership for in the first place) downloaded the circle app, got the circle passcode and has FULL control over circle.  So he just disables it at night when he wants to use it.  I can find NO WAY to reset the #$%%^ passcode and log him out so he can't access it.  His phone is face id protected and I can't access his phone.  How do I reset the passcode so he no longer has access to the circle network?  

[DexterJB]

Hi @mfleishman, welcome to the community! On the Circle app, please try going to Menu (3 lines on the top left) > Manage > Get Circle Passcode. Take note of the new passcode. Then uninstall and reinstall the app. Login using the new passcode and enable the app lock PIN following the steps on the link below.

https://support.meetcircle.com/hc/en-us/articles/115001382211-Using-the-Circle-App-Lock-PIN

Once you've done this, you can then ask your child to uninstall the Circle app from his/her device.

Dexter

[mfleishman]

I asked him already.  He said no.   He’s 16.  You try to get a 16 year old to uninstall an app on their phone.  It’s like taking their civil liberties away.

Also, he KNOWS the circle passcode.   The passcode never changes!  So that solution doesn’t work.  If you don’t have a better solution for me, then I need to cancel my membership and look for an alternative method.  I guess Circle is designed more for a 9 year old.

Michael