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Need Circle Passcode

I recently went to make changes to my Circle account and the app required me to sign in again and need a passcode. My phone is the only phone number I would have used when setting up Circle, but I didn't receive a passcode when I asked it to send me one. Is there some other way to receive a passcode?
Message 1 of 12

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NETGEAR Moderator

Re: Need Circle Passcode

Hi Scott, 

 

Click on my name and it should bring you to my profile where you should be able to send me a private message.

 

Christian 

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Message 5 of 12

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Re: Need Circle Passcode

I am having the same issue.

Message 2 of 12
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NETGEAR Moderator

Re: Need Circle Passcode

Hello scottrussell01 &mdnc_617, 

 

I will need the following info so that I can validate and retrieve the passcode from our system. Please send me the requested info in a private message.

 

Name:

Email:

Model Number:

Serial Number: 

 

Thanks,

Christian

Message 3 of 12
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Re: Need Circle Passcode

I cannot figure out how to private message you Christian

Message 4 of 12
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NETGEAR Moderator

Re: Need Circle Passcode

Hi Scott, 

 

Click on my name and it should bring you to my profile where you should be able to send me a private message.

 

Christian 

View solution in original post

Message 5 of 12
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Re: Need Circle Passcode

having the same problem....new phone
Model: RBR50|Orbi AC3000 Tri-band WiFi Router
Message 6 of 12
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Re: Need Circle Passcode

How is this helpful to the community if it is make this private,   many people including myself are have the same problem?  I'm stuck with putting in a passcode that I can't receive.     I can't set this up and there is nothing online on how to solve this.   

Model: RBR50|Orbi AC3000 Tri-band WiFi Router
Message 7 of 12
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Re: Need Circle Passcode

How do i reset my Circle password as my phone number has changed.

 

 

Message 8 of 12
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Re: Need Circle Passcode

I have the same issue, I created the Circle 1st Gen account, and when I tried to log in as an admin, I cannot receive the code via text (SMS) - have tried multiple times to request it - and there is no way to reset Circle to start all over again or to be able to log in (since the text/SMS does not reach the phone #, So I get stuck at the screen with "enter passcode". 

 

Is there any way this can be fixed?

 

Thanks a lot!

Model: R8000P|Nighthawk X6S AC4000 Tri Band WiFi Router
Message 9 of 12
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Re: Need Circle Passcode

I need an pass code for Circle.  Its not sending an SMS to my phone.

 

Model: R7000|AC1900 Smart WIFI Router
Message 10 of 12
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Re: Need Circle Passcode

 
Model: R6120|AC1200 Dual Band WiFi Router
Message 11 of 12
Highlighted
NETGEAR Moderator

Re: Need Circle Passcode

Hello Circle Users, 

 

If you are having issues logging in Circle and require a passcode, I will need the following info so that I can validate and retrieve the passcode from our system. Please send me the requested info in a private message.

 

Name:

Email:

Model Number:

Serial Number: 

 

Thanks,

Christian

Message 12 of 12
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