Need Circle passcode, but is sent to old phonenumber

[Ynse]

Hi,

I just now tried to reinstall Circle. Whereas Circle was immediately detected on the Netgear Orbi wifi network, I now need the passcode to complete installation. Hitting "send" does not give me my passcode which I suspect is because I used another phonenumber when installing. How can I get my passcode and.or change my registered Circle phonenumber when I cannot enter the app?

tx

[Christian_R]

Hello Ynse, 

I will need the following info so that I can validate and retrieve the passcode from our system. Please send me the requested info in a private message.

Name:

Email:

Model Number:

Serial Number: 

Thanks,

Christian

[Ynse]

Hi Christian, I provided you with all the requested details last week. When can I expect a resolution? Situation is quite annoying as circle still blocks network traffic and there is nothing I can do to control. I guess my only alternative is to cancel my subscription and open a new one - or find another suppliuer/service. I cannot imagine that is netgear/circle's goal...

thanks, cheers, Ynse