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Need Passcode Circle 1st Gen

ga_dissapointed
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Need Passcode Circle 1st Gen

We lost power and internet for 24 hours and afterwards Circle was having issues.  When I logged into the Circle 1st Gen app it no longer considered me a premium user.  Following instructions on the website I deleted and reinstalled the Circle 1st Gen App on my iPhone.

 

Now it is asking me for a passcode.  When i press the resend code nothing happens.  On my Orbi there is no way to reset the code.  Please assist.

Model: RBR50|Orbi AC3000 Tri-band WiFi Router
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Christian_R
NETGEAR Employee Retired

Re: Need Passcode Circle 1st Gen

Hello, 

 

I will need the following info so that I can validate and retrieve the passcode from our system. Please send me the requested info in a private message.

 

Name:

Email:

Model Number:

Serial Number: 

 

Thanks,

Christian

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