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Netgear Genie - Parental Control Not working

Netgear Genie (on both iOS and PC) wouldn't allow me to perform Parental Control. 

 

Genie App on PC is stuck saying "You don't appear to be connected to Internet ..." and "Identifying your Router". 

 

I have done FW upgrade of the router as well as the factory reset but it did not help.

 

Appreciate any help.

Model: R7300DST|AC1900 DST Router and DST Adapter
Message 1 of 14

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Tutor

Re: Netgear Genie - Parental Control Not working

You are correct! After I downgraded to FW version V1.0.0.56_1.0.18, things are working again. I hope that Netgear takes note of this and fixes this in the next version of the FW.

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Message 3 of 14

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Initiate

Re: Netgear Genie - Parental Control Not working

Same problem here.  Seemed to happen after the firmware update.  

Model: R7300DST|Nighthawk DST—AC1900 DST Router
Message 2 of 14
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Tutor

Re: Netgear Genie - Parental Control Not working

You are correct! After I downgraded to FW version V1.0.0.56_1.0.18, things are working again. I hope that Netgear takes note of this and fixes this in the next version of the FW.

View solution in original post

Message 3 of 14
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Initiate

Re: Netgear Genie - Parental Control Not working

I just downgraded too and everything is working again on the app!

Message 4 of 14
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Re: Netgear Genie - Parental Control Not working

Hello Can you please tell me how you installed the new version. It comes in a zip file. i have a R7300 Netgear and after istalling the latest version, the Parental Control quit working. i have a preteen kid at home who is pretty savy and I need to have web access under control. Please help with the procedure.

thank you very much

Message 5 of 14
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Sensei

Re: Netgear Genie - Parental Control Not working

> [...] Can you please tell me how you installed the new version. It
> comes in a zip file. [...]

   By "new" do you mean "older"?  If you extract the files from the zip
archive, then you should get a ".chk" file which is the firmware file,
and an "XXX_Release_Notes.html" file which should include installation
instructions.

> [...] i have a preteen kid at home who is pretty savy [...]

   Have the kid install the firmware?

Message 6 of 14
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Tutor

Re: Netgear Genie - Parental Control Not working

thanks for the reply. No the firmware was installed within the genie app/window. It prompted me to update the firmware, so I did and then the parental control quit working. The kid did not mess with my computer.

Message 7 of 14
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Tutor

Re: Netgear Genie - Parental Control Not working

Also the version I installed is the new which is firmware version V1.0.0.62. Not sure what was there before.

Message 8 of 14
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Re: Netgear Genie - Parental Control Not working

Yes, V1.0.0.62 is the problematic one. I would recommend that you downgrade to one of the earlier version. I downloaded and installed V1.0.0.56 from:

 

https://www.netgear.com/support/download/

 

And the Parental Conrol is back on!

 

 

Message 9 of 14
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Re: Netgear Genie - Parental Control Not working

Thank You very much. downloading is not a problem installing is. Should I go through the Netgear website to install it? It was not letting me install after I unzip the file and hit upload. It would say it was reset.

Message 10 of 14
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Sensei

Re: Netgear Genie - Parental Control Not working

> [...] The kid did not mess with my computer. [...]

   My point was that if the kid is more "sav[v]y", then he might have
more success with the firmware update.

> [...] downloading is not a problem installing is.

   And the problem is?

> [...] Should I go through the Netgear website to install it?

   What, exactly, does "the Netgear website" mean to you?  As usual,
showing actual actions with their actual results (error messages, LED
indicators, ...) can be more helpful than vague descriptions or
interpretations.  Copy+paste is your friend.

> [...] It was not letting me install after I unzip the file and hit
> upload. It would say it was reset.

   What, exactly, did you get when you "unzip the file"?  What, exactly,
are you trying to "upload"?  "hit upload" where, exactly?  What,
exactly, would say what, exactly?

Message 11 of 14
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Tutor

Re: Netgear Genie - Parental Control Not working

You should try installing by visiting routerlogin.net website on your browser (default username and password are: admin, password respectively). And then click on:

 

  1. ADVANCED > Administration
  2. Click Firmware Update or Router Update and then choose the FW file location.

Detailed instructions below:

 

https://kb.netgear.com/23442/How-do-I-update-my-NETGEAR-router-firmware-using-the-Check-button-in-th...

Message 12 of 14
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Re: Netgear Genie - Parental Control Not working

 

thank You very much. I will follow the instructions as provided and will get back to you and I promise to cut and past what is said. Thanks again.

Message 13 of 14
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Tutor

Re: Netgear Genie - Parental Control Not working

Thank You Sir. I followed the instructions, downloaded the previous version of Firmware (V1.o.0.56.1.0.18) and then in the genie I enabled the parental control and it started working. Thank You so much for your guidance and help. I really appreciate it.

Message 14 of 14