New Phones - Cannot log into Circle App for my Netgear Orbi router RBR20

My wife and I got new iPhones yesterday. we activated them, and as with any new phone, we need to log back into all of our apps. We've already wiped our old phones. When we try to log in, it asks for the Admin passcode - we select the "text me" option and neither of us received the text. 

So now we have devices connected to our Orbi which circle won't allow to browse the internet because they're "off" for now. Is there any way to get into our account? Netgear support has been fairly useless - very frustrated.