New phone cannot login to Circle

[ludwiga4]

Hi,

I have a new phone and cannot login to Circle. I still have the old phone and verified that the email address is accurate and have tried different variations of the case. Whenever I try to reset the password the app displays "unable to send code."

Any tips?

[Christian_R]

Hi ludwiga4,

I have responded to your message.

Christian 

[FURRYe38]

Did you need help? 

@Dawngress44 

[ludwiga4]

Never got mine going. The passcode provided by support wouldn’t work and the answer was to factory reset and set everything up from scratch. NOPE!

[FURRYe38]

Do have a different phone or pad available by chance? 

@Christian_R 

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@ludwiga4 wrote:
Never got mine going. The passcode provided by support wouldn’t work and the answer was to factory reset and set everything up from scratch. NOPE!

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[Christian_R]

Hello Dawngress44, 

I will need the following info so that I can validate and retrieve the passcode from our system. Please send me the requested info in a private message.

Name:

Email:

Model Number:

Serial Number: 

Thanks,

Christian 

[ludwiga4]

Just a heads up - after seeing a few replies to this thread I reinstalled the app, entered the code from my working “old phone” and got right in. Really strange because this didn’t work at all in the past and the response was to hard reset and try it again.