Orbi WiFi 7 RBE973
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New phone cannot login to Circle

ludwiga4
Aspirant

New phone cannot login to Circle

Hi,

 

I have a new phone and cannot login to Circle. I still have the old phone and verified that the email address is accurate and have tried different variations of the case. Whenever I try to reset the password the app displays "unable to send code."

 

Any tips?

Model: RBR50|Orbi AC3000 Tri-band WiFi Router
Message 1 of 8
Christian_R
NETGEAR Employee Retired

Re: New phone cannot login to Circle

Hi ludwiga4,

 

I have responded to your message.

 

Christian 

Message 2 of 8
Dawngress44
Aspirant

Re: New phone cannot login to Circle

 
Model: R8000|Nighthawk X6 AC3200 Smart WIFI Router
Message 3 of 8
FURRYe38
Guru

Re: New phone cannot login to Circle

Did you need help? 

@Dawngress44 

Message 4 of 8
ludwiga4
Aspirant

Re: New phone cannot login to Circle

Never got mine going. The passcode provided by support wouldn’t work and the answer was to factory reset and set everything up from scratch. NOPE!
Message 5 of 8
FURRYe38
Guru

Re: New phone cannot login to Circle

Do have a different phone or pad available by chance? 

@Christian_R 


@ludwiga4 wrote:
Never got mine going. The passcode provided by support wouldn’t work and the answer was to factory reset and set everything up from scratch. NOPE!

 

Message 6 of 8
Christian_R
NETGEAR Employee Retired

Re: New phone cannot login to Circle

Hello Dawngress44, 

 

I will need the following info so that I can validate and retrieve the passcode from our system. Please send me the requested info in a private message.

 

Name:

Email:

Model Number:

Serial Number: 

 

Thanks,

Christian 

Message 7 of 8
ludwiga4
Aspirant

Re: New phone cannot login to Circle

Just a heads up - after seeing a few replies to this thread I reinstalled the app, entered the code from my working “old phone” and got right in. Really strange because this didn’t work at all in the past and the response was to hard reset and try it again.
Message 8 of 8
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