Not getting Circle passcode

[msr01]

I enabled Circle on my router, but I keep getting to a screen that asks me to "Enter Passcode" screen.

I am not receiving the passcode on my phone and cannot get into the app to manage.

[Christian_R]

Hello, 

I will need the following info so that I can validate and retrieve the passcode from our system. Please send me the requested info in a private message.

Name:

Email:

Model Number:

Serial Number: 

Thanks,

Christian