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Not receiving SMS code for circle

Simo12
Follower

Not receiving SMS code for circle

Hello netgear team,
Could you please help to solve this issue: i cannot connect to my circle app because i m not receiving the SMS code despite several tentatives .
Rgds
Simo
Model: RBR50|Orbi AC3000 Tri-band WiFi Router
Message 1 of 16
FURRYe38
Guru

Re: Not receiving SMS code for circle

Please contact the forum moderator to help you out with this.

@Christian_R 

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CAX80 Modem Mode |  Wifi Router MK83+ (Router Mode) | and RBK853 (Router Mode) | Switches NG GS105/8, GS308v3, GS110MX and XS505M | Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: MK63, MR6150, R7000, R7800, R7960P, R8000, R8500, R9000, RAXE500, RAX50, XR450, XR700, XR1000, EX7500/EX7700

Message 2 of 16
Christian_R
NETGEAR Employee Retired

Re: Not receiving SMS code for circle

Hello, 

 

I will need the following info so that I can validate and retrieve the passcode from our system. Please send me the requested info in a private message.

 

Name:

Email:

Model Number:

Serial Number: 

 

Thanks,

Christian

Message 3 of 16
RusslC
Aspirant

Re: Not receiving SMS code for circle

Hello netgear team,
Could you please help to solve this issue: i cannot re connect to my circle app because i m not receiving the SMS with the passcode despite several attempts. It’s driving me crazy. What can I do please?
Thanks
Russ
Model: SRK60B03|Orbi Pro Tri-Band Business WiFi System
Message 4 of 16
FURRYe38
Guru

Re: Not receiving SMS code for circle

https://community.netgear.com/t5/Circle-Smart-Parental-Controls/Not-receiving-SMS-code-for-circle/m-...


@RusslC wrote:
Hello netgear team,
Could you please help to solve this issue: i cannot re connect to my circle app because i m not receiving the SMS with the passcode despite several attempts. It’s driving me crazy. What can I do please?
Thanks
Russ

 

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CAX80 Modem Mode |  Wifi Router MK83+ (Router Mode) | and RBK853 (Router Mode) | Switches NG GS105/8, GS308v3, GS110MX and XS505M | Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: MK63, MR6150, R7000, R7800, R7960P, R8000, R8500, R9000, RAXE500, RAX50, XR450, XR700, XR1000, EX7500/EX7700

Message 5 of 16
mmaXgumma
Initiate

Re: Not receiving SMS code for circle

Same for me, To bind my IOS Circle app to my router circle, I am not receiving the SMS code while my phone number did not changes.

Note: I uninstalled the app to try to solve another issue: My yearly circle subsciprion dissapearded. And t is not the first time this is happening.

So to solve an issue I encounter another issue. Spending hours to solve netgear/circle issues is not my prefered activity and as I can read in the forums it seem to we a regular issue...

 

Regards.

Model: R8000|Nighthawk X6 AC3200 Smart WIFI Router
Message 6 of 16
mmaXgumma
Initiate

Re: Not receiving SMS code for circle

solved. the IOS was connected to the netgear guest wifi. Seems it should not.

Message 7 of 16
Mofi007
Aspirant

Re: Not receiving SMS code for circle

Hi, I have the same issue. Replaced my phone recently and can’t access circle app. I can’t reset passcode. Please help
Model: RBR50|Orbi AC3000 Tri-band WiFi Router
Message 8 of 16
FURRYe38
Guru

Re: Not receiving SMS code for circle

You may need to contact NG support or a forum moderator for there help on this:

@Blanca_O 


@Mofi007 wrote:
Hi, I have the same issue. Replaced my phone recently and can’t access circle app. I can’t reset passcode. Please help

 

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CAX80 Modem Mode |  Wifi Router MK83+ (Router Mode) | and RBK853 (Router Mode) | Switches NG GS105/8, GS308v3, GS110MX and XS505M | Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: MK63, MR6150, R7000, R7800, R7960P, R8000, R8500, R9000, RAXE500, RAX50, XR450, XR700, XR1000, EX7500/EX7700

Message 9 of 16
deengear
Tutor

Re: Not receiving SMS code for circle

No SMS message ever reaches me either. Then how can I enter the passcode ? I don't have the Circle brick device - just my netgear router R6400v2 and the app does say it is compatible. So why no text message ? I tried the 'resend' multiple times.

Please help.

 
Model: R6400|AC1750 Smart WiFi Router
Model: R6400|AC1750 Smart WiFi Router
Message 10 of 16
Flyer1a
Aspirant

Re: Not receiving SMS code for circle

Hello, I noticed in a question post you  were helping people who could not recieve the SMS codes from the cirlcle app...If I gave you my specs for my device could you help me with this. I'm having the same problem.

 

 

Thanks

 

CC

Model: RBR20|Orbi AC2200 Tri-band WiFi Router
Message 11 of 16
Blanca_O
NETGEAR Moderator

Re: Not receiving SMS code for circle

Hi @Flyer1a

 

Kindly send me a private message with your name, email address and device serial number. 

 

Regards,
Blanca
Community Team

Message 12 of 16
planoato
Aspirant

Re: Not receiving SMS code for circle

@Blanca_O 

I am having the exact same problem. How do I get the code?

Message 13 of 16
FURRYe38
Guru

Re: Not receiving SMS code for circle

https://community.netgear.com/t5/Circle-Smart-Parental-Controls/Not-receiving-SMS-code-for-circle/m-...


@planoato wrote:

I am having the exact same problem. How do I get the code?


 

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CAX80 Modem Mode |  Wifi Router MK83+ (Router Mode) | and RBK853 (Router Mode) | Switches NG GS105/8, GS308v3, GS110MX and XS505M | Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: MK63, MR6150, R7000, R7800, R7960P, R8000, R8500, R9000, RAXE500, RAX50, XR450, XR700, XR1000, EX7500/EX7700

Message 14 of 16
mlerouge
Initiate

Re: Not receiving SMS code for circle

Same problem, I don’t receive SMS
Message 15 of 16
FURRYe38
Guru

Re: Not receiving SMS code for circle

https://community.netgear.com/t5/Circle-Smart-Parental-Controls/Circle-Pass-Code-Help-and-Informatio...


@mlerouge wrote:
Same problem, I don’t receive SMS

 

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CAX80 Modem Mode |  Wifi Router MK83+ (Router Mode) | and RBK853 (Router Mode) | Switches NG GS105/8, GS308v3, GS110MX and XS505M | Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: MK63, MR6150, R7000, R7800, R7960P, R8000, R8500, R9000, RAXE500, RAX50, XR450, XR700, XR1000, EX7500/EX7700

Message 16 of 16
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