Not receiving SMS code for circle

[Simo12]

Hello netgear team,
Could you please help to solve this issue: i cannot connect to my circle app because i m not receiving the SMS code despite several tentatives .
Rgds
Simo

[FURRYe38]

Please contact the forum moderator to help you out with this.

@Christian_R 

[Christian_R]

Hello, 

I will need the following info so that I can validate and retrieve the passcode from our system. Please send me the requested info in a private message.

Name:

Email:

Model Number:

Serial Number: 

Thanks,

Christian

[RusslC]

Hello netgear team,
Could you please help to solve this issue: i cannot re connect to my circle app because i m not receiving the SMS with the passcode despite several attempts. It’s driving me crazy. What can I do please?
Thanks
Russ

[FURRYe38]

https://community.netgear.com/t5/Circle-Smart-Parental-Controls/Not-receiving-SMS-code-for-circle/m-...

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@RusslC wrote:
Hello netgear team,
Could you please help to solve this issue: i cannot re connect to my circle app because i m not receiving the SMS with the passcode despite several attempts. It’s driving me crazy. What can I do please?
Thanks
Russ

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[mmaXgumma]

Same for me, To bind my IOS Circle app to my router circle, I am not receiving the SMS code while my phone number did not changes.

Note: I uninstalled the app to try to solve another issue: My yearly circle subsciprion dissapearded. And t is not the first time this is happening.

So to solve an issue I encounter another issue. Spending hours to solve netgear/circle issues is not my prefered activity and as I can read in the forums it seem to we a regular issue...

Regards.

[mmaXgumma]

solved. the IOS was connected to the netgear guest wifi. Seems it should not.

[Mofi007]

Hi, I have the same issue. Replaced my phone recently and can’t access circle app. I can’t reset passcode. Please help

[FURRYe38]

You may need to contact NG support or a forum moderator for there help on this:

@Blanca_O 

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@Mofi007 wrote:
Hi, I have the same issue. Replaced my phone recently and can’t access circle app. I can’t reset passcode. Please help

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[deengear]

No SMS message ever reaches me either. Then how can I enter the passcode ? I don't have the Circle brick device - just my netgear router R6400v2 and the app does say it is compatible. So why no text message ? I tried the 'resend' multiple times.

Please help.

Model: R6400|AC1750 Smart WiFi Router

[Flyer1a]

Hello, I noticed in a question post you  were helping people who could not recieve the SMS codes from the cirlcle app...If I gave you my specs for my device could you help me with this. I'm having the same problem.

Thanks

CC

[Blanca_O]

Hi @Flyer1a

Kindly send me a private message with your name, email address and device serial number. 

Regards,
Blanca
Community Team

[planoato]

@Blanca_O 

I am having the exact same problem. How do I get the code?

[FURRYe38]

https://community.netgear.com/t5/Circle-Smart-Parental-Controls/Not-receiving-SMS-code-for-circle/m-...

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@planoato wrote:

I am having the exact same problem. How do I get the code?

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[mlerouge]

Same problem, I don’t receive SMS

[FURRYe38]

https://community.netgear.com/t5/Circle-Smart-Parental-Controls/Circle-Pass-Code-Help-and-Informatio...

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@mlerouge wrote:
Same problem, I don’t receive SMS

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