ORBI (RBR50) Circle Passcode reset not sending SMS

[GASM67]

Hi,

Trying to get myself back into my circle and ask for text message to send code but nothing...

Can anybody help ?  Where can I get help for resetting the account.

Thanks in advance

G

[oshaughnessy]

I'm having the same issue. I'd love to know if there's a way to start using Circle again.

[DexterJB]

Hi GASM67 and oshaughnessy,

I have sent you a message. Please check your inbox.

Dexter
Community Team

[GASM67]

Hi,

I think Dexter has probably helped by now, but in case not.

I manged to retrieve mine by first taking a back up copy of the settings.

Factory reseting the device, setting up the code again, then restoring from backup.

Hope that helps if you haven't already gotten it.

Graeme

[kaipus]

we are not able to remember what is the 4digit passcode for circle, was trying to use the "sent sms" feature, but we got a "can't send sms, something went wrong".

is there a way to reset circle, so we can set it up again?

thanks,