Orbi RBR50 - Manage Circle Admin Passcode SMS not received

[fulZENSe]

I am trying to enable Circle Parental control on my Orbi RBR50 Router. I have both apps installed on an iPhone. When i launch the Circle app and click "I am the only admin", it tries to send the passcode, but I am not getting any passcodes. Please help.

@DexterJB @Christian_R You seemed to have helped folks with issues similar to this before. So, tagging you in case you can help with this too please.

Thanks

[Christian_R]

Hello, 

I will need the following info so that I can validate and retrieve the passcode from our system. Please send me the requested info in a private message.

Name:

Email:

Model Number:

Serial Number: 

Thanks,

Christian

[Borleh428]

@Christian_R I'm having the same issue. Just got a new phone# and I can't get a passcode. I have an Orbi RBK435. Is there anyway you can help me?

[uncheels03]

I'm having the same issue, I got a new phone, downloaded the circle app but can't get the passcode sent to my device.  I have a Orbi RBR50 system.

[P95357]

I recently changed my phone number and cannot change it in the Circle iOS app. 

The procedure described here doesn't work:

https://support.meetcircle.com/hc/en-us/articles/115001381972-How-Do-I-Change-My-Account-Details-for....

I can't edit any of the 3 fields (name, e-mail and phone number).

Any ideas?

[fulZENSe]

Thanks @Christian_R . Just sent you a PM.