Orbi WiFi 7 RBE973
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Orbi and Circle

planoato
Aspirant

Orbi and Circle

Cirlce used to work on my Orbi system. A few months ago, all our personal devices quit working when parental controls were turned on. I did a firmware update and ever since Circle will not launch. I either nothing after I click enable cirlce or after I try to log into the router it tries to turn on Circle and then crashes and says something went wrong, try again.

 

I tried to do a factory reset and set up wireless again but still the same issue.  Any ideas on how to fix this?

Message 1 of 4
Christian_R
NETGEAR Employee Retired

Re: Orbi and Circle

Hi planoato, 

 

May you provide us with the model number of your router and the current firmware version it's on.

 

Thanks,

Christian 

Message 2 of 4
planoato
Aspirant

Re: Orbi and Circle

Orbi RBR50v2 and the current firmware is V2.5.1.16. It seems that everytime I try to turn on parental controls, the internet turns off for devices assigned to people (phones and computers) which then prevents me from accessing Circle.

Message 3 of 4
Christian_R
NETGEAR Employee Retired

Re: Orbi and Circle

Planoato,

 

I'd like for our support team to reach out for further investigation. If you wish to be contacted, please provide me with the following info in  a private message.

 

Name:

Email:

Phone:

Preferred Contact Time: (including timezone)

 

Thanks,

Christian 

Message 4 of 4
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