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Orbi and Circle
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Orbi and Circle
Cirlce used to work on my Orbi system. A few months ago, all our personal devices quit working when parental controls were turned on. I did a firmware update and ever since Circle will not launch. I either nothing after I click enable cirlce or after I try to log into the router it tries to turn on Circle and then crashes and says something went wrong, try again.
I tried to do a factory reset and set up wireless again but still the same issue. Any ideas on how to fix this?
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Re: Orbi and Circle
Hi planoato,
May you provide us with the model number of your router and the current firmware version it's on.
Thanks,
Christian
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Re: Orbi and Circle
Orbi RBR50v2 and the current firmware is V2.5.1.16. It seems that everytime I try to turn on parental controls, the internet turns off for devices assigned to people (phones and computers) which then prevents me from accessing Circle.
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Re: Orbi and Circle
Planoato,
I'd like for our support team to reach out for further investigation. If you wish to be contacted, please provide me with the following info in a private message.
Name:
Email:
Phone:
Preferred Contact Time: (including timezone)
Thanks,
Christian
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