Orbi WiFi 7 RBE973
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Re: Orbi app trusted devices and phone numbers

Grrrrrrr
Aspirant

Orbi app trusted devices and phone numbers

I can't see how to set/reset my Orbi trusted devices and phone number

I go to Account Management --> Login Settings-->Two-step Verification

 

I used to have 2 trusted devices.  But no idea what they actually where (I assume old phones).  I deleted one.  Can't delete the final device and can't add a new device (only option is to swipe to "edit" device, but you can only change its name).

 

I also used to have a SMS number.  But I wasn't sure it was being used by Circle, so delete it.  Now can't add it back in.

 

All this was in an attempt to get the Circle app to work. 

  • I installed it for the 1st time on new phone.
  • Clicked Manage Circle
  • Clicked "I'm the only Circle admin"
  • Clicked "Text me"
  • never got a text. No idea what number it sent it to (hence messing around above). But never got a text.

Any idea how between the 2 apps to set my phone number and my trusted device so I can receive an SMS on Circle to configure it?

 

Many thanks all!

Message 1 of 4
FURRYe38
Guru

Re: Orbi app trusted devices and phone numbers

Message 2 of 4
Grrrrrrr
Aspirant

Re: Orbi app trusted devices and phone numbers

Thanks. Sadly doesn’t work. The help on how to reset circle states I should open the Circle app then go to the hamburger menu. When I open the app, I am forced to enter a passcode from sms to start - I can’t get to the menu. I can only see 4 screens siding with as attached. Any ideas?
Message 3 of 4
FURRYe38
Guru

Re: Orbi app trusted devices and phone numbers

You'll need to contact NG support for help with this. 

Message 4 of 4
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