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Orbi rbr 50 v2 parental control

Tugrulmatras
Aspirant

Orbi rbr 50 v2 parental control

Hi everyone,
I purchased orbi rbr 50 with 2 satellites couple of years ago. I had a circle parental subscription and it was working fine. I recently renewed my subscription but it seems it doesn’t wok.
I would appreciate it if you can advise me how to fix it.
Best regards
Tugrul
Message 1 of 4
KevinLiT
NETGEAR Moderator

Re: Orbi rbr 50 v2 parental control

Hello Tugrulmatras,

 

Welcome to the NETGEAR Community!

 

I understand that you are having issues with your parental controls subscription after successfully renewing it. Please try enabling your subscription through the Orbi admin page. 

 

Please navigate to the link below to enable your subscription using Orbilogin.com:

How do I enable Circle Smart Parental Controls on my NETGEAR router using the router web interface? ...

 

Best,

Kevin

Community Team

Message 2 of 4
Tugrulmatras
Aspirant

Re: Orbi rbr 50 v2 parental control

Dear Kevin,
Thank you very much for the reply. I followed the instructions. First, I manually updated the firmware to v2.7.4.24. Second, I downloaded the Circle app for Gen1 devices. It checked the network, and found the compatible device. I press the enabled button, it tried to connect to the router with my credentials, but somehow it was unsuccessful. “ something went wrong” message popped up.

Am I missing something or doing something wrong?

Please advise.

Best regards.
Tugrul
Message 3 of 4
KevinLiT
NETGEAR Moderator

Re: Orbi rbr 50 v2 parental control

Hello Tugrulmatras,

 

Thank you for your post!

 

Thank you for verifying that information for us. 

 

Please check your private messages!

 

Best,

Kevin

Community Team

Message 4 of 4
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