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Parental control error

Parental control error

Cannot block or adjust any site settings in orbi parental controls. Have already reset system, updated firmware and reinstalled app. Still not allowing me to make any adjustments on blocking sites and this is what I pay for. Any one else having this issue?
Model: RBK53|Orbi AC3000 Tri-band WiFi System
Message 1 of 3
FURRYe38
Guru

Re: Parental control error

Please contact a forum moderator for help on this if needed:

@DarrenM @Blanca_O 

My Setup Internet Cable 1000↓/50↑ CAX80 Mode Mode | ISP SparkLight | Wifi Router Orbi RBK853 v4.6.7.5(Router Mode), Wired BackhaulSwitches Netgear GS105/8 | 

Additional NG HW: C7800/CM1100/CM1200/CM2000, Orbi CBK40, CBR750, RBK953(v6.0.3.68) & XR450(v130), RBK853 v4.6.7.5(AP) & RBK752 v4.6.7.5, RBK50(v23), SXK30(v110), R7000(v34), R7800(v84), R7960P(v84), EX7500/EX7700, GS308v3 and WNHDE111


 


 


Testing

Message 2 of 3
Blanca_O
NETGEAR Moderator

Re: Parental control error

Hi Jamieerickson, 

 

Is there any error message when you try to configure SPC to block or adjust any site settings? 

May we please know the firmware version and the Orbi App version? 

Was this working before? Or when did the issue start to happen? 

 

We suggest to send an instabug report. Here's a reference: 

https://community.netgear.com/t5/Orbi-App/How-to-report-a-bug-on-the-Orbi-App/td-p/2140980

 

Regards,
Blanca
Community Team

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