Orbi WiFi 7 RBE973
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Parental control error

Parental control error

Cannot block or adjust any site settings in orbi parental controls. Have already reset system, updated firmware and reinstalled app. Still not allowing me to make any adjustments on blocking sites and this is what I pay for. Any one else having this issue?
Model: RBK53|Orbi AC3000 Tri-band WiFi System
Message 1 of 3
FURRYe38
Guru

Re: Parental control error

Please contact a forum moderator for help on this if needed:

@DarrenM @Blanca_O 

Message 2 of 3
Blanca_O
NETGEAR Moderator

Re: Parental control error

Hi Jamieerickson, 

 

Is there any error message when you try to configure SPC to block or adjust any site settings? 

May we please know the firmware version and the Orbi App version? 

Was this working before? Or when did the issue start to happen? 

 

We suggest to send an instabug report. Here's a reference: 

https://community.netgear.com/t5/Orbi-App/How-to-report-a-bug-on-the-Orbi-App/td-p/2140980

 

Regards,
Blanca
Community Team

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