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R6700v3 - Circle keeps losing internet connection

i_dude_1
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R6700v3 - Circle keeps losing internet connection

I have enabled the parental controls on my netgear router; however, after a few minutes or an hour, it randomly loses internet connection trhoughout the day and so I have to renable it which doens't always work. Everything else is fine with the router except for this one issue and when I try to enable Circle through the Nighthawk app, it loads and then displays the message "Error: Something went wrong. Please try again." 

I read that to potentially fix the issue, I have ot update the firmware but the router is up-to-date. So, how can I fix this issue? 

Model: R6700|Nighthawk AC1750 Smart WiFi Router
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Christian_R
NETGEAR Moderator

Re: R6700v3 - Circle keeps losing internet connection

Hello i_dude_1, 

 

May you perform a factory reset on your router by holding down on the reset button for 15+ seconds using a pin/needle. You will need to run through the setup assistant again and you may do so using the Nighthawk app.

 

Christian 

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Christian_R
NETGEAR Moderator

Re: R6700v3 - Circle keeps losing internet connection

Hello i_dude_1, 

 

May you perform a factory reset on your router by holding down on the reset button for 15+ seconds using a pin/needle. You will need to run through the setup assistant again and you may do so using the Nighthawk app.

 

Christian 

View solution in original post

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