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R8000 Circle 1st gen, wont let me use circle, thinks the old number used is still valid

L3V1
Aspirant

R8000 Circle 1st gen, wont let me use circle, thinks the old number used is still valid

I used to have circle 1st gen on my phone to control the internet in my home. The number I used for the acocunt was a home number that was used via the wifi because I lived in a no service zone. But I have since moved into a new home and that number is no longer used or active. But when I go to turn on cricle it asks if I am the admin, which I am and then it sends a code to the old number with a code for me to get into the app. Is there a way I can get help on this? 

Model: R8000P|Nighthawk X6S AC4000 Tri Band WiFi Router
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Christian_R
NETGEAR Employee Retired

Re: R8000 Circle 1st gen, wont let me use circle, thinks the old number used is still valid

Hello L3V1, 

 

I will need the following info so that I can validate and retrieve the passcode from our system. Please send me the requested info in a private message.

 

Name:

Email:

Model Number:

Serial Number: 

 

Thanks,

Christian

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