R8000 using Disney Circle - unable to remove 'Disney Go' defunct device

[jmenear]

Hi,

I have a device on an R8000 that was previously entitled with a Disney Go subscription.  The device was destroyed and I'd like to remove it from the Circle app that I use to manage Circle on the Netgear.

When I attempt to remove the device from the app on the page for the device, clicking "Remove Device from Circle", I get the error:

"Remove Device? This device has Circle Go enabled.  Please remote it from your Circle Go device list before removing it from your Circle."  I no longer have a subscription for the device so I can't do this.  Since the device no longer exists I'm not able to remove it from the device itself.  Is there a way to manually do so?

[Jamesm34]

Same problem here if you can come up with some advice.  Thanks 

[DexterJB]

Hi @jmenear and @Jamesm34, welcome to the community! I have sent you a message. Please check your inbox.

Dexter

[Networker25]

I have the same problem. Sold my old iPhone after factory resetting it but it still shows on Circle and when I try to remove it I get the message: "This device has Circle Go enabled. Please remove it from your Circle Go device list before removing it from your Circle".

How am I supposed to remove this device from the so-called Circle Go Device List? Since I don't have a Circle Go subscription anymore, I would really like to remove all my devices from such a list, provide I can access it. Please help.

[Jamesm34]

After not much help from Netgear, I just deleted everything and started from scratch.  Then I dumped the 1st generation after it didnt work as well and upgraded to gen2

[Networker25]

Thank you, @Jamesm34 . I followed your suggestion and reset Circle, which erased all profile data. Also disabled Circle on the Netgear router and restarted it. Then started from scratch, i.e. enabling Circle on the router, reinstalling the Circle app on my phone, and re-created the Circle account and profiles. But surprise, surprise!!! after a few minutes the "go" tag appeared next to the devices that were originally go-enabled.