RBK50 Parental Controls has profiles I did not create

[Ealej]

The parental controls has created a profile for some of my devices. I have no option to delete the profile (Molly Moon) that just appeared for devices on Parental Controls. I have no control over those devices thru the Orbi app now. I have spent over 10 hrs calling customer service. I have emailed Netgear and have not gotten any answers how that profile got connected to my devices. Does anyone have any issues like this?

[FURRYe38]

What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

Does controls on the RBRs web page do any changes?