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Re: RBR50 Not Tracking Usage

Saundo
Aspirant

RBR50 Not Tracking Usage

My orbi app is not currently tracking any usage for any devices nor is it allowing me to block any devices from accessing the network.  I have RBR50 + 1 satellite.

 

Please help

Message 1 of 6
KevinLiT
Community Manager

Re: RBR50 Not Tracking Usage

Hello Saundo,

 

Welcome to the NETGEAR Community!!!!

 

I understand that you are having difficulties with blocking devices using the Orbi app. 

 

To block the device using the Orbi app, navigate to the following starting from the home page:

  • Parental controls
  • Swipe right on the device
  • Then select pause

For more information about parental controls navigate to the link below:

https://kb.netgear.com/000062091/How-do-I-pause-or-unpause-a-device-in-NETGEAR-Smart-Parental-Contro...

 

Best,

Kevin

Community Team

Message 2 of 6
Saundo
Aspirant

Re: RBR50 Not Tracking Usage

Thanks Kevin.
I am aware of how to block devices in the app. My question said the app is not actually blocking the devices when I pause them nor is it tracking any usage when I know the devices are connected and being used. For example the attached account on my parental controls has multiple devices connected but does not show any usage
Message 3 of 6
KevinLiT
Community Manager

Re: RBR50 Not Tracking Usage

Hi Saundo,

 

I understand that your SPC app is not actively blocking devices.

Please check your PM. 

 

Best,

Kevin

Community Team

Message 4 of 6
JaredG
Tutor

Re: RBR50 Not Tracking Usage

Why do you guys do this? Why are you PMing people instead of posting the solution? I bought my Orbing about a week ago and now it is doing the same thing. It will block the devices for a couple days and then just stop. Whats up with that?

Message 5 of 6
KevinLiT
Community Manager

Re: RBR50 Not Tracking Usage

Hello JaredG,

 

Welcome to the community!

 

I understand that your SPC is not blocking your desired devices after it has reached the time limit for your network. 

 

Please PM the following information so I can endorse you to our support team:
Name:
Email:
Phone Number:
Device Model:
Firmware:
Serial Number:
Preferred time to be contacted:
App version:

Please provide this information as soon as possible!
I look forward to hearing from you!

Best,
Kevin
Community Team

 

Message 6 of 6
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